Eagles Nest Golf Club — Restaurant in Vaughan

A fantastic venue with beautiful views to make any day memorable while being located in the heart of the city. I had my wedding ceremony and reception here and everyone loved it but, there are some things to be cautioned about.

The cleaning staff was very rude to some children on my wife's side which was quite the shock. What type of professionals yell at kids? I'm sure that would have never happened if we were members of the club. The kitchen ran out of Striploin for my guests even though we gave them final numbers 10 days before our event, were charged an extra fee to serve multiple dinner options and didn't have all of our guests show up meaning there should have been more than enough Striploin for everyone. We were told that they are a "we don't say no" venue and when guests order a chicken meal and see steak they change their minds but I feel that is more of their way of saying "we planned poorly although we were given all the correct information". What's the point of providing meal counts in their requested per table format on top our own format indicating the name of each guest at each table and what they're eating if the kitchen is not going to stick to the format? The kitchen got backed up as a result and set our itinerary back half an hour and then was told: "that's the industry standard"... We gave the OK in advance to serve and clean tables during speeches in order to help the kitchen staff keep on time..... Zero responsibility was taken from the kitchen's perspective and that's a shame considering what we paid to have our special day here. Our guests had to repeatedly go ask why there weren't enough Hors d'oeuvers being served during the cocktail hour as areas were outright missed. Seems like the kitchen was overwhelmed the whole night and couldn't prioritize our event with another smaller event happening upstairs in the small, private dining room.

Our biggest problem was our sales person we were dealing with; Anastasia Aubie. Repeatedly during our planning, my coordinator, vendors and I had troubles getting in contact with her in via e-mail and phone calls to her cell and office. They were not returned at all or ignored outright making planning difficult. We were provided with a wedding planning "guide" that was filled with information that was incorrect and out of date. This made an already stressful planning more difficult since we had to re-plan and touch base with vendors who had to contact Anastasia and really couldn't get a hold of her. I actually called her on September 5th (a week before I posted this review) on her cell phone and she still has not returned my call. Multiple times my wife and I were on site, saw Anastasia in the main lobby or on the grounds and she did not come say hi. Maybe a little bit of nit-picking but we thought it was weird; She didn't even say hi before our wedding rehearsal (which no staff was on hand for other than the receptionist who by the way is very, very friendly and a joy to talk to!) even though I was sitting at the front with family and watched her leave the building through the front doors we were sitting at . Just be very, very, very careful to double and triple check everything when you're planning because you may be told one thing when in actuality, it really is another thing. I suggest checking with as much sales staff as possible if you have any questions just to make sure you're not getting...

I normally don’t leave reviews, but this experience warranted it.

We arrived at a family members wedding and immediately noticed that the bar was absolutely packed. There were three bartenders, and one was in training; It was obvious he was overwhelmed. The third bartender, who was more of the manager of the other two bartenders, stayed up until the antipasto started and was rolling her eyes after the man in training made drinks.

During the antipasto, two different servers dropped trays of drinks within minutes of each other. At this time, the bar still wasn’t moving, and Paul (the manager) didn’t seem to be doing anything about it. You’d think he would jump in to help, but he just stood around watching.

Once the wedding started, things didn’t get any better. The bartenders were still lackadaisical and honestly didn’t look like they wanted to be there at all. We tried to order shots and were told they didn’t have any shot glasses — apparently, the party the night before broke most of them, and they only had about 30 that they kept re-washing. These shot glasses were an issue all night, and it was as if shot glasses were a precious metal that was hard to come by. We were also told staff had called in sick, but honestly, it felt like we were just being fed any excuse for this poor, poor service.

At one point, I asked for Hennessy and was told they weren’t offering it — only Courvoisier. Had to get a manager involved, and surprise: they were offering Hennessy. Later in the night, I ordered a Hennessy and Coke. The bartender gave me a shot of Hennessy in a wine glass and a Coke in a regular glass. I had to explain to him that I wanted them mixed with ice.

We had finished our pasta and were waiting for our main course. Paul, the manager, began waving servers to our table to serve us the main course while the dirty plates from the pasta had yet to be taken away. He was completely out to lunch.

To top it off, we asked for another bottle of wine and were told they were running low. Mind you, this was before the main course We made it known several times to the manager, Paul, that the bar needed attention, and we had suggested putting more people behind the bar. However, he was hesitant to do so because they weren’t “bartenders,” as if the ones working actually were. One young woman did offer to help at the bar, and she was the only one who actually seemed to care and try to make things better. Maybe she should be in charge, considering she took the initiative to resolve the problem or at least help it.

I will say that the food was good and the servers were friendly, but Paul and the bartenders were absolutely useless. Overall, the whole night just felt like poor planning and no leadership. Paul seemed checked out and uninterested in fixing anything. I would definitely not recommend this place for any events unless you want to be filled with disappointment.

As they say, you get what you pay for....

My husband and I had our wedding here this year. Let me preface this review by saying that our wedding was amazing, we loved every minute of it. We used the kitchen at Eagles Nest for our food and it was quite good, our guests thoroughly enjoyed it. It was not your typical wedding food. The grounds are quite nice as well and very well manicured.

When we first started our wedding process our Sales Advisor was Maggie. Maggie is AMAZING and we loved her, she was a substantial part of why we booked Eagles Nest for our wedding. Maggie ended up going Maternity Leave near our wedding date so we were assigned a new Sales Representative- Pamela. As soon as my husband, planner and I met Pamela we knew we were dealing with a totally different attitude than what we had experienced with Maggie.

From initially meeting Pamela, we knew she was going to make our lives difficult, from trying to charge us for things that Maggie had waived, to taking 6 weeks to send us complimentary golf passes- my husband wanted to play Eagles Nest with his groomsmen the day before our wedding- he could not because we received the golf passes too last minute (golf passes are something they regularly do), when she could have just called the Golf Shop and organized it for us- which we confirmed with the shop.

Additionally, Maggie & Eagles Nest very kindly upgraded our Tequila and Vodka, on our BEO it very clearly states "Client Insists we cannot run out of alcohol" and what happened? We ran out of Tequila and Vodka- when I questioned the bartenders on the quantities they had received I was made aware that they had only given the bar approximately four bottles of Grey Goose and approx. six bottles of Casa Migos Tequila. I am not sure how that was meant to satisfy 150 guests.

We even ran through their "back up tequila and vodka" which was some cheap brand I had never heard of or seen. Additionally, there was no fresh lime or lemon on our bar.

Moreover, we discussed with Pamela the use of a custom stencil which we would provide to be used for the cocoa powder on the espresso martinis. These never got used, when we asked why the bartender said that the ingredients they use to make their espresso martinis wouldn't allow for the stencil to be visible. I am not sure why Pamela would confirm that it could be used, she could have saved us the money instead.

Additionally, the bartenders were taking shots all night and getting sloppy. Staff management was just terrible, there were servers just standing around doing nothing when their was lots of work to be done during set-up. Our planner was constantly chasing people around to do their jobs.

I am not sure if Pamela is just inexperienced or doesn't care, but I am confident that if Maggie had stayed our Sales Representative we wouldn't have run into these issues. If you are dealing with Eagles Nest and her make sure that everything that is discussed verbally is then...