Tim Hortons — Restaurant in Vaughan

A Review of Exceptional Service by Sanieka

My recent visit to Tim Hortons left me thoroughly impressed, thanks to the exceptional service provided by Sanieka. From start to finish, my experience was nothing short of fantastic, setting a new standard for customer service in fast-food establishments.

Upon entering the premises, I was greeted warmly by Sanieka, who exuded a genuine sense of hospitality. Her welcoming smile and friendly demeanor instantly made me feel valued as a customer. Despite the busy atmosphere, she managed to maintain a calm and composed presence, ensuring that each patron received personalized attention.

What truly stood out was Sanieka's multitasking abilities. Not only was she serving customers efficiently, but she was also actively involved in training new staff members. Her dedication to her role was evident as she seamlessly transitioned between tasks, all while maintaining a positive attitude.

Throughout my interaction with Sanieka, it was evident that she takes pride in her work. She paid meticulous attention to detail, ensuring that my order was prepared accurately and to my satisfaction. Additionally, her professionalism was commendable, as she handled inquiries and requests with patience and grace.

One aspect that particularly resonated with me was Sanieka's commitment to creating a welcoming environment. Beyond her excellent service skills, she demonstrated genuine care and empathy towards customers. Her ability to connect on a personal level, as evidenced by her compliment on my smile and eyelashes, elevated the overall dining experience.

In contrast to my experiences at other locations, Sanieka's exemplary service truly stood out. Her dedication to excellence reflects positively on Tim Hortons as a brand, leaving a lasting impression on customers like myself.

In conclusion, my recent visit to Tim Hortons was elevated by the outstanding service provided by Sanieka. Her professionalism, friendliness, and attention to detail surpassed all expectations, making it a memorable dining experience. I wholeheartedly commend Sanieka for her exceptional performance and commend Tim Hortons for having such a valuable asset...

There was a brown lady with specs on drive thru, around 8.40am (on 18th November 2024) with a Christmas sweater. She was super rude. We ordered a plain croissant with butter + heated and it was in our order list when we were ordering through the voice board thingy. When we went to pay and pick up she gave us a bagel heated with butter. We were being very nice to her and told this is not we ordered but a plain croissant with butter. We understand that everyone can make a mistake. She shouted at us very badly and grabbed the bagel from our hand very rudely and threw it and she gave a very cold croissant in a bag and shut the window. We again called through the window and said this is not what we ordered please give it with butter. She said that’s what I heard so you have to take this. I said “no I need what I ordered”. Then suddenly her co-worker gave her the plain croissant with butter + toasted to her hand. Which means they were making it already, yet she got onto us and shouted at us giving a wrong order. She threw the croissant at us. And shut the window again. I mean, when Tim Hortons interview people they must’ve probably said all bull about customer service, but many employee s are not acting according to what they said. Why can’t you hire more professional workers? I mean similar incident happened in a Tim Hortons in Barrie on our way back from a trip, yet the people who worked there were super nice to us and kind. I really hate to step into Tim Hortons with all these employee s with attitudes. Please fix her attitude towards customers because another person should not go through such a horrible experience on a MONDAY EARLY MORNING where they plan to start...

Was my first visit here to this location and I am never coming back because of STAFF here!! The crew member named ISHA who took our order was super rude and the girl who made our order named NAVJOT was even worse than Isha. Navjot was very very rude and she doesn’t even know how to provide service to customers. Asked her to get one more spoon as she only provided one, she yelled and said I already gave you one with rolling eyes. She made the worse veggie bowl where there were no veggies only rice. The location was very busy today and they kept taking order and made everybody wait for like 15 minutes. They were not even hurrying up in making orders, they were walking like ants. Not even caring that customers are waiting. Girls grow up please!! You cannot talk to everyone so rudely. One star only to saumya (not sure about her name, I think saumya) she was very sweet and nice, she was on training but treated us so well. The other rest staff was rude to every customer even with elderly customers. To the manager of this location, please give your staff more training on customer service. They are ruining...