Tim Hortons — Restaurant in Vaughan

If I could give less than 1 (one) star, I will definitely do that. I was at this restaurant and saw for myself how a customer was badly treated and I did experiences same in December. I ordered a breakfast sandwich and asked for letuce as against cheese which I had done many times in the past without any complaint. When the guy clocked it in, they charged sixty cents and I asked for it to be removed while I request as I earlier did in the past. I approached the lady who was serving me (Sakshi) respectfully but what I got back was attitude and disrespect to the point of her shaking while talking back to me and walking away from the conversation. When she finished packing my order, she dropped it rudely and walked away. At that point, I got mad and complained. The lady who claimed to be the supervisor, apologized while I was telling my side of the incident. While talking to the lady, an old lady, came out, didn’t listen to me or asked me what happened but started blaming and said, “you are shouting”. I was so upset and asked for their names and number to make a complaint. This store has lots of people who had no idea of what customer services are and they appeared full of attitudes and couldn’t handle complaints. They gave a number while I attempted calling the Tim’s toll free number. The first customer service person (Chirag) who picked the phone was just playing music in the background and I had to drop the phone after over 5 minutes of shouting out hello ! Hello ! And the second person by name Tee, took my email contact but till today has never contacted me. The owner of this restaurant needs to stop sending generic email to contact them to resolve incidents, hire people who knows what they are doing and what good customer service means; or...

Sharing my worst experience at Tim Hortons today I do not understand that. Why do you guys have that audacity to talk to a normal person? Who is just having a normal start of the day which is like 7:30 AM in the morning I just came back from work. I literally work in the same complex where the Tim Hortons is And I just asked for a cold brew marshmallow medium cold brew. I just told that girl that I just need a little bit more topping cream on the top. She was so rude like super super rude to me and not only that she started giving me bad looks and everything just because I asked her for the topping. I even said like when she was putting I saw that so I just insisted that hi I know you have Put a little topping, but can you add a little bit more because it obviously dissolves everything and then she was she seemed so rude to me as she rudely came to me and she said that you need to pay and I said OK and then she charged me for like 3 to 4 tim bits she’s I asked her that is this for Timbe she said that yeah I do not have Any specific topping charge so basically you guys are just doing this Fraud thing where you are charging from people in the name of something else you’re giving something else instead of what you should be giving this is really pathetic. If this is if this Tim Hortons is owned by a manager a private one please I really and highly insist you to call me And if this is owned by a corporate, I need your number so I can reach to the higher department, the only reason for this is my level of frustration in the morning because she could have been nice to me, but she chose not to so I really need to take actions in my...

Hiiii I hope this review gets your manager or owner because today I came and I want to order jalepeño bagel but you don't have any then I ordered 2 everything bagel with Herb and garlic Cream cheese and then I am waiting for 10 min and your one employee saying we don't have everything bagel and she didn't say anything sorry or nothing just we don't have you want sesame then I said it's morning time why you don't have then she is saying I check for it and I wait for her response but she didn't give me answers and after 20 min I got everything bagel but she didn't baked goods because I know I am working in Tim Hortons so the oven ringing after we get our bagel and I see baker is talking bagel but she gived me first in baked bagel and I said why you are doing this she is arguing it's freshly baked then I didn't feel good I paid for sesame bagel and then she said we sold out and I said I didn't want now and I didn't want any money she is so rude and your all staff is bad and they are not giving proper response and other things I want to mention team member name but you know any Tim member has no name tag I am complaining this all things in...