Wimpy's Diner — Restaurant in Vaughan

My boyfriend and I are somewhat regulars at this location, because it generally outperforms local competition in terms of cleanliness, service, and overall quality. In fact, my boyfriend previously rated this location a 5 star, as seen below in his review. However, we felt obligated to change our rating to a 2.5. We had a very negative experience today; not one of those “off” days where the food may not be best, or it’s really busy, so customers may be forgotten about - these were issues that could have easily been remedied.

When we were here last (about 3 weeks ago) the server was wonderful. She accommodated the fact that the big breakfast was taken off the menu (which is disappointing) and was creative with how to offer a similar product for my boyfriend who used to order that - I feel this is an accurate example of how this location usually is. Today however, our service was rude, dismissive, and not at all accommodating. Our server refused to be creative with his request to make a ‘big breakfast like’ option, by interrupting him mid order stating it wasn’t possible. She also interrupted me during the placement of my order.

When our orders were received, one of my sunnyside up eggs were extremely undercooked. I understand this is a fault of the kitchen and not the server, so I set it aside and upon her return, I handed her the spare plate, and politely asked if it could be cooked a little more. She pretty much grabbed it out of my hand and said “k” and did not even present as apologetic for the fact that my food was undercooked. When she brought it back, it was still undercooked, yet burnt on the bottom, but due to her attitude I did not feel comfortable bringing it up again.

I ate my unsatisfactory breakfast, paid, and left with the idea that we may...

Edit: June 22, 2025 We visited Wimpy’s Thornhill for a late Father’s Day brunch and were very disappointed by the unprofessional conduct of the manager, Suzy.

My father was experiencing a headache due to a nearby table speaking extremely loudly, so he politely asked if we could be moved. Our server was incredibly kind and accommodating—however, Suzy’s response was unacceptable. She gave my father attitude, told him to “sit down,” and later made another rude remark when he simply requested more hot water for his tea.

Suzy attempted to justify her behavior by saying the restaurant was busy, but being busy is not an excuse for treating customers with disrespect—especially not from someone in a managerial position. Instead of listening or showing any empathy, she tried to defend her actions by referring to security cameras, which only further reflected her lack of accountability and de-escalation skills.

Our family has been loyal customers for over 15 years, but this experience was truly disappointing and may very well impact our decision to return. It’s unfortunate to see such behavior from someone representing the leadership of the restaurant.

Previous Review: Leanne was superb, the food came out correct but we had a slight issue with the avocado toast, she helped take some things off the bill and ensured that we were taken care of.

The atmosphere and food is always amazing but this experience with Leanne took it over the top.

Would...

We are regular customers and have always enjoyed the food. However, the last 3 times we’ve had a waitress that has been less than welcoming and often forgets part of our order. This evening we walked in, and I guess they were a bit busy (no worries) and her response “we got no tables if you want to wait that’s fine go ahead and wait” so then I asked “ok, no worries apprx. How long is the wait?” …to which she responded “I don’t know and I’m too busy to know and even once you get a table you’ll probably still have to wait a while to even get served” …everything by the way done in a very rude and dismissive tone. On our last visit, same waitress, My mom order the beef deep and the aus jus came out 15 minutes later, we were obviously disappointed and the waitress said “well if you don’t want it, I’ll just take the sauce back” (my mom also wasn’t allowed to add mayo to her sandwich lol) …well no we don’t want it after waiting almost 6-7 minutes she decided to just eat her sandwich without the aus jus. Just really poor service, everytime she’s served us it’s just always been uncomfortable. I probably won’t be going back mostly...