My boyfriend and I are somewhat regulars at this location, because it generally outperforms local competition in terms of cleanliness, service, and overall quality. In fact, my boyfriend previously rated this location a 5 star, as seen below in his review. However, we felt obligated to change our rating to a 2.5. We had a very negative experience today; not one of those “off” days where the food may not be best, or it’s really busy, so customers may be forgotten about - these were issues that could have easily been remedied.

When we were here last (about 3 weeks ago) the server was wonderful. She accommodated the fact that the big breakfast was taken off the menu (which is disappointing) and was creative with how to offer a similar product for my boyfriend who used to order that - I feel this is an accurate example of how this location usually is. Today however, our service was rude, dismissive, and not at all accommodating. Our server refused to be creative with his request to make a ‘big breakfast like’ option, by interrupting him mid order stating it wasn’t possible. She also interrupted me during the placement of my order.

When our orders were received, one of my sunnyside up eggs were extremely undercooked. I understand this is a fault of the kitchen and not the server, so I set it aside and upon her return, I handed her the spare plate, and politely asked if it could be cooked a little more. She pretty much grabbed it out of my hand and said “k” and did not even present as apologetic for the fact that my food was undercooked. When she brought it back, it was still undercooked, yet burnt on the bottom, but due to her attitude I did not feel comfortable bringing it up again.

I ate my unsatisfactory breakfast, paid, and left with the idea that we may not come back.