Chatime Bubble Tea — Restaurant in Waterloo

I went to the Chatime at the University and King location around dinner time on a weekday. I haven’t been here in a while, but I liked the new additions they added like the neon sign with the seating area around it and the kiosk machines that make it easier to order rather than standing there and telling the server.

I got the tea of the month which was the Jasmine Jade ($5 without toppings) and I added brown sugar pearls (additional $0.90). I didn’t like the milk tea all the much because it wasn’t strong enough for me, but I could taste the tea flavour. The tapioca wasn’t bad either and I could taste the brown sugar. The drink was only okay, I still prefer their roasted milk teas that are much richer.

The server that was handing out drinks was very kind and kept an upbeat attitude despite it being busy and some customers weren’t that happy. The drink took too long for bubble tea in my opinion, it took about 15 minutes and there were 5 workers. Two were in the back and weren’t helping out, one was taking orders and two were making drinks (one periodically handed the drinks out). I think they could be more efficient if everyone was helping out and if they were better organized. My drink was ready for a while sitting behind the counter, but they didn’t call my order for some reason. I could tell that some customers waited longer than I did and were starting to get frustrated.

Overall, my experience was only okay because the drink was mediocre and the wait time was too long. But I liked their interior, their line friend cups and the waiter handing out drinks was...

I did not like the place, because wifi is very bad, they had virtually no power plugs, and the music in the area near the power plug is very very very loud, appearing to be made so loud so that people leave sooner.

In detail: they could not suggest any good drink for the first time customer. They have problems with wifi access - it requires to either sign in with facebook (which brings advertisement on your account) or sign in with the form (and give them your email address). The latter option with the form hangs and does not connect to the network. They do not have a lot of power plugs. I was able to find one on the wall, and sit near the plug. However, as soon as I plugged in my laptop, they started playing music. The music was playing very very loudly. I almost had to scream or talk to other people's ears in order to hear each other. When I was leaving the place, there were couple other speakers around the place and those other speakers were noticeable quieter than the one near the place with the power plug. I felt like they specifically blasted music from that speaker so that people who are using the power plug cannot stay for very long time and are required to...

Went here tonight and ordered a drink through the kiosk, it was broken and didn’t print my receipt so I told the worker and he said “no problem the order has been received and read it to me and we both confirmed what my order was. After 10 mins my drink was ready and the other staff called it out I was on my way walking towards her and she just left the drink on the counter and someone else took it. When I brought the problem to attention I was shrugged off and told to wait for a new one… when I said I didn’t want to wait and only wanted a refund the make worker said “we cannot process the return because the order didn’t not go through? Buddy you just told me 10 minutes ago what my order was!? So I just left because everyone was staring at me and my boyfriend and the staff clearly did not understand fluent English or how to resolve a problem that was caused by their lack of patience and organization to run a business. I left with no drink and no refund happily to avoid causing a scene and that is...