King Tin Restaurant — Restaurant in Waterloo

Horrible service ... placed and order and picked it up. When arrived to get the take out I had made sure if this was everything and they had said yes it is everything. Came home and noticed we are missing an item , called then and was told they would deliver it ... 45 mins later still no delivery . Called them asking where is the delivery they said it’s near our house .

Finished dinner still no deliver . Called them demanding a refund... they said no delivery is coming. At this point I had gotten into my car to head to the restaurant.

Got there and the item was still at restaurant when I arrived. When asked for my refund they said they had made the item if I can just take it. No thank you my dinner is over no need for the item. Then half price...? No I just want my refund. I would have appreciated it if them had told me they haven’t delivered it yet and then I would be more understanding but when you tell me it’s near my house when it’s just sitting there ? No

Have always came here for family events and gathers but will not be returning to this restaurant anymore. Sorry not sorry.

Responding to owners response : It is not my responsibility during COVID to hang out inside your restaurant when other people who are also waiting on their take out to open up every single one of my take out bags to make sure every single item is in there when I had in-fact before paying and before leaving asked if this was everything and your staff assured me that it was all there ! So do not point the finger at me for not making sure my order was all there when I had TRUSTED you guys that the order was ready!

In fact it was not shortly after I left did you called me ! It was half an hour. And when you said you guys would deliver can you remind me again how long that took? Did the food even leave your store ? No it did not ! So do your LIE about that please !

When my address is only 5 mins away why did it take you 45 mins then to NOT DELIVER the item but for me to call and question and having to drive there to witness the item still there ? I had to go there to get my refund . No I was not rude at all when I told you I did not want the item or it half price ! I just wanted my money and never ever return to your establishment and tell everyone I know how horrible it is at your restaurant for putting words in my mouth and not honouring your words for delivery! If you said you guys don’t have the capability to deliver then say so but you did not and said the drivers was near by to my...

As someone who's been going here since 2018, I have to say it's one of the better Chinese places in the KW area. They serve some very authentic Chinese cuisine, and it's done right. Their main dishes always look attractive, you can clearly tell the ingredients they use are fresh. They're very generous on portions too, I would describe the serving size as massive actually. One dish can absolutely fill an empty stomach. And best of all, their dishes have a strong rich wok-fired taste which I consider to be the Holy Grail for premium Chinese cuisine; many Chinese places lack this characteristic sadly.

However before ordering, there are a few things and suggestions I have for you. First of all, skip the lunch buffet, and opt to dine-in instead of delivery. Second of all, you generally cannot go wrong with the more traditional or tried-and-true dishes (e.g. Beef & Chinese Broccoli, Kung Pao Chicken, etc). Third of all, their fried noodle dishes can sometimes be a bit too oily. Fourth of all, their dim sum is alright but the fried stuff are also very oily and use somewhat unconventional fillings. And lastly, just don't order anything not fresh (e.g. frozen duck, buffet menu).

I have barely explored most of their dishes, but so far Beef & Chinese Broccoli is my top favorite. It's an easy recommendation. I also love their Sweet and Sour Pork, this one's especially full of that wok-fired flame taste. Their Pineapple Fried Rice, which is actually served in a pineapple (!!!), is pretty decent too, though somewhat on the plain side.

One of my previous favorites from King Tin was their Cantonese Chow Mein, but beware it has the potential to get quite oily, and because of the variety of proteins and veggies some ingredients are not always that fresh. Stil worth trying though.

One dish I would personally steer away from is their Eggplant with Garlic and Chillies. The flavor just didn't seem quite right, a bit too saturated in garlicky tones.

Honestly, there are so much more dishes this restaurant offers, I would love to take the time to explore them all.

Folks, this is definitely a place worth trying. I would highly recommend dining here and trying out those dishes I've mentioned. As long as you order something fresh from the menu, your taste buds are gonna be in...

Update from recent visit: Several menu items were not available. Service was good but not great. They made an error on the bill and charged us for 2 items we didn't order, but they corrected this quickly. The food we ate was still great though. We would still return, but will try another spot first. TIP: Try the samosa for a surprise. Not your traditional samosa. Think spring roll samosa.

Honestly I think overall this was the best dim sum that we've ever had. Place was clean and the decor was modern and tasteful. Parking is a huge pain so if you can walk here you should. They have a limited number of spots underground. Everything we ordered was seasoned perfectly and the portion sizes were large. The deep fried items were crispy but not heavy with oil. Taro balls were delicate. There was good variety and they also have a menu with pictures that helps with selecting items, and the outline the small medium large item pricing. Pricing is on par but should be considered good considering the portion size and the quality of the food. Tea is included with the meal. Service was fast and staff were plentiful and attentive. Their washroom was modern and nice but average cleanliness. Really looking forward to going back here. I think it's going to be our go-to place for dim sum in Waterloo, and we're sad it's not closer to home. TIP: be prepared to park further away on an adjacent street or better yet walk here if you can. Parking out front is...