Mr.Sub — Restaurant in Waterloo

What a waste of time. Most of the time they never have any buns. Such as the other day at 6:30. We needed 3 subs and she had 2 whole wheat buns left. With an hour and half before closing!! So we had to drive elsewhere to get food. But this typical of this place. Not to mention they NEVER seem to have the five buns Mr Sub offers. The owner knows this and doesn't really care as I've spoke to him about this before. So now I've given up on this waste of time. The lady working there is very nice. She did mention that the buns would be 15 min. Well who wants to wait 15 min for a sub. Sorry owner but you've wasted my time for the LAST time !! Good luck if this is the way you run a business. Now wait for the canned answer the owner will post....haha Try improving the business...

I see after reading the reviews it’s not just me. There were two people in front of me and I waited almost ten minutes, he gave the girl in front of me a free cookie for waiting and then I bought a footlong sub and drink and he didn’t even bother to give me anything extra. I don’t care about the free cookie but everything I said he responded rude to. He also told the girl in front of me there was no white bread when there clearly was after she pointed it out to him. This is the second time I have seen his arrogant, rude behaviour ordering a sub. Told him I will never be giving him my business again, he also talks to the girl that works there rudely as me and my family...

Really wonderful staff! I was in on Sept. 14/19 at 9 pm (I don't know the names of the staff members but would like the manager to take note of this date and time because they were great). Friendly, respectful (the lady who made my sub changed gloves when I ordered a vegetarian sub and even asked if I was a vegetarian), and great customer service skills.

Also: SUPER LOVE that Mr. Sub has Gardein vegan products now! The meatballs are amazing. I've missed meatball subs since going vegetarian. To me, the fact that they have great vegan options with protein puts them far ahead of Subway and...