Charlie's Chopsticks Welland — Restaurant in Welland

i’ve ordered 3 rice bowls from this place .

first one i ordered had 2 incredibly small pieces of chicken bone in them , i bit down on one and it actually slightly chipped one of my teeth , and while upset , i didn’t complain because i recognize that that kind of thing could be easy to miss if it’s in the chicken itself , although i still can’t figure out how incredibly small (like half the size of a rice grain) pieces of bone that presumably chipped off of something would be there in the first place.

the second one was good !

i only write this review because of the bowl i received today . upon first glance , it looked fine, chicken is always cooked efficiently (thank god) but i immediately noticed the vegetables were undercooked , the broccoli in particular . i shrugged it off , not seeing this as a huge problem , but as soon as i took my first bite , i was immediately hit with an unbearably salty taste , one i hadn’t even remotely experiences in my previous bowls . i noticed some of the rice was a darker colour , and i’m hoping that the taste wasn’t soy sauce , as i have celiac disease and consumption of gluten could render me bed ridden for multiple days . i do recognize that i keep forgetting to exclude the spring roll from my order (i handed it to my mum and she mentioned that it was awful before i even had brought up my concerns with the bowl), and while contamination is important and could harm me , it won’t do nearly the amount of damage pouring soy sauce onto the rice could . i didn’t consider it to be soy sauce at first though , it was so strong that i had assumed someone had literally just sprinkled salt all over the top of the bowl . because there is a generous amount of rice in the bowl , i figured mixing everything would be the end of my problems . but it wasn’t . whatever the salty taste originated from had seeped into much of the rice grains at the top of the bowl and wouldn’t mix , so each attempted bite was a 50/50 chance of being fine or incredibly salty . the salt rendering the meal inedible is STILL not what lead me to writing this review . while attempting to mix the rice more , i felt my fork hit a hard lump in the rice . i tried stabbing it with my fork but it didn’t budge the inside was rice that had completely cemented together , entirely uncooked and wasn’t even a small amount either , this was at least two decent sized bites of rice that had supposedly gone unnoticed . the attached video is to show exactly how much effort was required to crack the thing in half .

i work in the food industry , so i don’t like making reviews on account of harming the business , i really only write this because it’s obviously a result of pure laziness , not honest mistakes that we all can admit we’ve made from time to time . that is why i gave the first bowl (and honestly the majority of my sushi orders) a pass . undercooked vegetables , salt that makes the meal inedible , and a giant rock of rice all within one bowl is unacceptable . this is an issue and instead of trying to nickel and dime everything including charging for extra cutlery on the delivery apps (which , by the way , is misleading , because although you send cutlery anyways , many restaurants do not so people may assume they HAVE to pay 25 cents for a pair of chopsticks) , and making sauce containers so small that you couldn’t dip the sushi even if you wanted to , there needs to be resolve in regards to food preparation . i saw in previous reviews from a couple months ago that there had been attempted resolve in kitchen staff , but it seems as though nothing has changed . do better , because even those of us will receive the most bland meal and continue to order are getting frustrated . also , you need to warn customers before you begin adding allergens to a dish by including it to the list of ingredients , if it actually...

If you want cheap flimsy sushi, bland tasting food and terrible customer service you found the right place!!

0 stars is what is truly deserved, they don’t even provide mediocre customer service and the food is a terrible replica of a sushi restaurant!! Look at how the restaurant responded to MY REVIEW.. referring to today’s economy??!! $40 for sushi that is sooooooo thin and uncooked bacon ( which is a health risk by the way )

JUST GO TO BEAR SUSHI!!

your Very bland, very THIN sushi so they fall apart easily! The sushi is cheap and you are definitely getting LESS THAN what you pay for, cheap flimsy sushi is the least of their many problems

Doesn’t come with ginger or wasabi unless you ask for it and when you ask for it they give you 1-2 ketchup sized packages even if you’ve ordered over 20 pieces of sushi. If I order bacon majority of the time it’s not even cooked or barely cooked which ever one… and that’s just disgusting and a complete waste.

I’ve given them chance after chance after making several requests that they do not listen to I’ve lead to making this review, it’s just really disappointing. I was only returning because I’m a lover of sushi and there aren’t too many in the area

After looking at the comments and noticing I’m not the only person disappointed in this company especially being one of the only few sushi restaurants in welland it’s sad, but I wish...

A busy take-out restaurant with freshly made dishes that are really delicious! We decided to drive to Welland after hearing good things about Charlie Chopsticks. There was a continuous line of customers and delivery services picking up their orders while we were there. Plenty of specials available. It was a nice evening and we sat on their patio while waiting for our food to be prepared. We tried the crispy chicken poke bowl with fresh vegetables and a terriyaki sauce on the crispy chicken. Also tried the salmon poke bowl with spicy mayo sauce which was very tasty too. Sushi tray was fresh and delicious and skillfully prepared. All dishes were presented nicely. For drinks we had a Peach fruit shake and Original iced coffee which were both very refreshing. We did not order in advance but the wait was about 15-20 minutes as there were many orders ahead of us. If you don't like waiting, place your order online and pick up or use a food delivery service. Friendly, knowledgeable staff who work diligently to insure their customers are happy. Limited parking available. A small, seasonal patio is available in front of restaurant. $$ Judging by the high number of customers Charlie Chopsticks is a favourite take-out restaurant. 20 Thorold...