Quesada Burritos & Tacos — Restaurant in Welland

We'll... That was an experience, we arrived at 7:55pm to order two burrito combos with a coupon, and were greeted by three very young people which I presume were new hires, my first burrito was wrapped improperly so they remade the whole thing which was fine. When it came time to pay, however, I presented my coupon from the Quesada burrito website and the associate had no clue how to process it? She just stared at me and said, I have no clue how to use the coupon?... We'll after a bit more staring I said, well did you want me to pay the extra $10 and they said yes!. Well at this point my wife needed to chime in and say "I'm sorry but do we need to pay an extra $10 because noone told you how to use the coupon? And that's when another associate said she could call the manager.well after about 20 minutes of speaking to the manager they finally figured it out. And we got our discount. We asked for the salsa that was forgotten and was hurriedly prepared and thrown into the bag. Now it was my turn to stare... I don't know what I was expecting but was hoping for something after standing there for 45 minutes... But nothing so "OK" nonetheless we get back to the car to finally eat our burrito and find one of the salsa's had exploded all over the bag! I took the container back in and got a new salsa. My wife and I completely kept our cool because it was pretty obvious these kids weren't properly trained, and honestly they seemed so high-strung that if we got upset they would have snapped! This was quite obviously a training/management issue. Burrito was OK chips a bit stale, and everything needed salt which...

I know from previous work experience how amazing the food is here. Eveything is made in house, the refried beans are made by hand in house, they are boiled then fried, cooled and then fried again before being mashed and whipped to perfection! Rice is always on the go at Quesada to make sure there is always enough to feed the massive number of customers that come through daily. The guacamole is made daily using only the freshest avocados, chosen each morning by the staff. All veggie toppings are chopped fresh each morning as well as all the sauces for your enjoyment! They take the utmost pride in making sure that your meal is made with the best ingredients, always fresh and ready to order! For those with big cravings, dont worry because they have just the burrito for you! For the REALLY hungry customers, they have the Big Assed Burrito!! This 16" burrito will definitely cure any and all cravings you might have! So the next time you're craving something from south of the border, make your way over to Quesada on Niagara st in Welland Ontario! The staff will make sure your taco/burrito experience out of this world!

Dont forget to get some dessert before you leave! They have amazing churros, covered in cinnamon sugar, with your choice of Nutella ir Caramel for dipping... you can also pair your churros with your choice of chocolate or vanilla ice cream! Highly...

I placed an order online, a burrito bowl with half rice and half street slaw for the base. When my order arrived I noticed lots of lettuce on top (didn’t even have lettuce as a topping). No big deal I can pick it off, but the base was also half rice half lettuce, with no street slaw. I thought maybe I was given someone else’s order by mistake, so I called the store just to ask. The girl on the phone said my order was correct to which I replied about it being incorrect. She kept asking if it was the one with all the lettuce on top and said she “put extra lettuce just for me”. She didn’t offer to remake it correctly, which I would’ve paid for it again and happily picked up. Instead she said she would keep it in mind the next time I ordered and hung up.

This was very disappointing as it’s impossible to pick out warm, soggy, lettuce so I couldn’t eat it and it was a waste of money. I know it’s just lettuce but I’ve worked in customer service my whole life and it’s the principle if you make something incorrectly, you’re supposed to apologize and offer to remake it to how the...