High Note Bar & Grill — Restaurant in Western Mature Area

The bar itself is pretty clean. Brand new felts on the pool table.

Service was really really bad. We arrived around 7 pm this evening. Apparently it was shift change.

The young lady behind the bar watched the four of us walk in. We went to the pool table area, took off our coats, got out sticks, and got all situated. Put the money in the table to set up a game. Kept looking over towards the bar, hoping someone would notice we were actually not a figment of their imagination.

After about 10 minutes of waiting I went to the bar. Another young lady was counting money as one does at shift change. I know this because I've been a bartender for 30 years.

The first blonde lady comes from the back room eating a slice of pizza or something. Totally ignores the fact that I'm even standing there. No one nodded. No one said it'll be a minute we are doing shift change. We literally just were not acknowledged.

I got tired of waiting at the bar so I decided I no longer wanted to spend my money in this establishment. I proceeded back to my seat at the pool table. My friends however, seemed to be thirstier than I was.

They went to the bar and again were ignored. The dark haired lady finally came over to take our drink orders. The other couple we were with ordered a draft beer and a caeser with no tobacco. I ordered a caeser with no tobacco -- extra muddy. She confirmed with me that meant extra worcesterschire sauce. The drink once delivered was perfect. Lacking a lemon, which she later brought over.

My second drink however, was horrible and I believe to be purposely made that way. Extra muddy does not mean the entire bottle of worcesterschire sauce. It means a couple of extra shakes.

When my friend inquired why we were being ignored, she replied quite snottily it was shift change. She was counting money. It's very difficult to serve people while counting money.

Two ladies were behind that bar, one could have very easily acknowledged us, took our drink order, fulfilled and deliver our drink order whilst the other was counting her money. Its not rocket science.

I hear there are new owners. I sincerely hope all your new customers are not treated in the manner we were treated this evening.

My tip this evening reflected the terrible service...

Have recently discovered this neighborhood gem. Great layout, pool tables, VLT's big TV's for sports.

Live music is great, they have some really fantastic local bands and support the local scene in a big way. The Thursday Acoustic Jam has a real friendly feel, the host makes you feel very welcome and is very fair making sure everyone gets a chance and then some plus he lets you know how he appreciates your participation.

I've just started going to karaoke night (Monday's) and the host leaves you with more music knowledge than you went in with, sharing music trivia tidbits and stories, but not a distraction it's a great addition to the experience.

The bar also has more than live music, karaoke and sports nights it also host things like paint nights/crafts etc, I've never seen a bar do that and it really says it's a place for more than just libations it's for all kinds of activities.

Staff, well, their great! By the second time I went they knew my name and my order and if it's your first time they really personalize the experience.

Food is tasty, I will say some items are far more expensive than other bars, the wings are awesome the dill pickle mmmmmm.

The owners are always around to talk and engage in any conversation one has and join in any fun being had at the bar, like dancing. They also are very community minded.

So long review I had a lot to say, but because I live in the neighborhood I've had more opportunities to get the full experience of the many events this bar hosts/puts on. It is a very friendly place, I've had no issues so I think if it's a first time anyone comes, come on a night with karaoke or the acoustic jam and you can see how chill and warm it is and have a good opportunity to chat with the staff/owners. I left one start off just because some of the food is a bit pricy, but not...

My partner and I have just started attending the High Notes musical events. We are impressed with the incredible service that Shawna the amazing server gave us. I don’t think we have ever seen such a busy, friendly, and efficient member of the serving staff. I almost think she knows what you want before you do! We definitely will continue to frequent the upbeat, party like atmosphere of what feels like anyones neighborhood pub. The music was great, the dancing was awesome and we got reacquainted with quite a few people that we knew. As for the food it was pub food so not much to say about that except they did offer a turkey dinner that was off of the menu. All in all if you’re looking for a fun , friendly and upbeat atmosphere then the High Note might just be the place for you . We definitely...