McDonald's — Restaurant in Westmount

Ordered through the McDonald's App for delivery. Knowing I had 2 McDonald's, I had under a 10 minute walk in 2 locations around me. One up the street from me next to the Bell Center while the other a block over down the street from me. Yet to get delivery, it gets ordered to the one furtherest away. Someone try to explain to me how that happens. Taking it over 30 minutes to be delivered. A simple order of 2 Sausage egg McMuffin trio with hashbrowns and coffee, 1 Sausage McMuffin no egg for the dog. 1 order of Hotcakes with Sausage . In the condiments section, I made sure to order the cream and sugar for the coffee and ketchup for the hashbrowns, and when I went to order the Hotcakes syrups there wasn't an option for ordering them. So I made sure to include it in the delivery spécial instructions. Add 2 Hotcakes Syrups. After sending the order in. I had gone so far to call them to confirm my order. So after 30 minutes waiting for the delivery, I went so far to meet him at the door so I could check the order before he left. I said my Hotcakes syrups aren't here. Which was clearly marked on the receipt for delivery. So he left and ended having to use my own maple syrup. Once I opened and started to eat everything everything was cold. Tossed the Hotcakes in the microwave. Started to drink my coffee, which was also Cold, which I found surprisingly a first. McDonald's has always been known for its overly hot coffee lawsuits. I had worked at McDonald's for almost 7 years. For a breakfast meal for 2 costing nearly 50$ and for my half went straight in the garbage. Why would its delivery pick the furthest restaurant to only end up sending me cold food and coffee. The blueberry muffin was clearly not baked fresh from the morning and was hard as a rock. Included are my pictures from what I ordered to the receipts to the actual food....

During my recent visit to the McDonald's branch located in downtown Montreal, specifically the Atwater area, I was left unimpressed with the cleanliness of the establishment. While the service and food were satisfactory, the lack of cleanliness negatively impacted my overall dining experience.

Upon entering the restaurant, it was evident that the cleanliness standards were not being upheld. The dining area appeared unkempt, with tables not properly cleaned and noticeable food debris scattered on the floor. It was disappointing to see that the staff seemed to have neglected regular cleaning and maintenance, compromising the hygiene of the establishment.

The condition of the restroom facilities was also subpar. The floors were unclean, and the toilets were not well-maintained, failing to meet the expected standards for a renowned fast-food chain like McDonald's. It is crucial for such establishments to prioritize cleanliness, especially in areas where customers directly interact.

On a positive note, the staff members were polite and attentive throughout my visit. They promptly took my order and delivered it with a pleasant attitude. The quality of the food itself was consistent with McDonald's standards. However, the cleanliness issue overshadowed these positive aspects, impacting my overall...

I advise the customers of this branch to always be careful about the quality of the preparation of your order by the staff of this McDonald's branch! Today at 9:05 Am, I ordered a black coffee. One of the female employees, who seems to be an assistant because she is usually aggressive to colleagues and customers, went to both coffee machines to prepare my coffee, and the tanks of both were empty. And she did not replace the used coffee and again poured hot water on one of the used coffees and filled the cup and handed it to me, which completely tasted like contaminated hot water, and when she faced my protest when I warned him that "You should replace the filter and use new coffee after the coffee in the tank of the machine is finished", even though she knew that I had witnessed what she did, she answered with a temper that "No, this coffee is fresh"! And she emptied the cup and refilled it with the coffee machine that was on the right side of the store and handed it to me, which was also cold and old! Of course, this is not always the case, and many employees always take care of the quality and health of the products, and sometimes experienced managers are present, the situation of this store is...