Mary Brown's Chicken — Restaurant in Whitby

I absolutely DO NOT recommend the tater poutine at Mary Brown's. Despite hearing rave reviews, my experience was nothing short of a letdown. The gravy was cold, which completely ruined the dish. Cold gravy means the cheese curds don’t melt properly, and in this case, they weren’t even placed under the gravy where they belong. Instead, they were haphazardly scattered on top, leaving them bland and lacking that essential stringy, squeaky texture. To make matters worse, some of the tater wedges were so thick that they were raw in the center, giving the dish an unappetizing, uneven texture. The overall presentation was sloppy, and the taste just didn’t live up to the hype. It’s clear that this dish was rushed or poorly prepared. I left feeling completely underwhelmed and disappointed, and I definitely won’t be ordering it again.

Edit: I reached out to them via email per their request and received a rather strange response in return. I couldn't help but laugh! It seems like they're trying to give the impression that they're being helpful to maintain a good public image, but behind the scenes, they send a generic, cookie-cutter reply. There was no offer to fix the issue, remake the dish, or provide any form of credit. Their lack of genuine interest in resolving the matter was evident, despite the formal tone of "if you'd like to discuss your experience further." Here’s the response I received:

"Good afternoon,

We would like to thank you for taking time to share your feedback with us on Google. It's very helpful for us to maintain our food quality and standards.

Thanks...

After a long week, my wife didn't cook so we decided to pickup food from there. took the wife and the kids and went there The server was literally sighing after every order!!! Like as if she lost her patience, I told her big order with a smile, to lighten the atmosphere. Wife and kids asked to dine in. we are all in sweat pants as they just came from the pool Order came in bagged, told her we would like to dine in -Sorry, we don't offer this service NOTE: Literally there are 8 high chairs and tables for people to eat in and I saw a lot of people eating in!!! = what do you mean? You can't eat here! = well there is a table tray here right above the service counter she turned behind her and brought 2 trays to unpack everything and put it on a tray AT THIS POINT, I WAS DONE, Obviously she wants us out!!! As if we were germs = Is there a problem? what do you mean? = You know exactly what I mean! Since I came in you have been treating us badly even during the order itself! You know what? silence = Put everything in the bag, I ain't eating here

I left the place, came back to ask for her name to officially complain about her. Her coworker wouldn't share her name with me!!! so I told her good now it's gonna be 2 complaints... Calling corporate on Monday!!! No one treats my family like...

A complete MESS!!!!

Ordered the deal buy 1 get 1 free (2 piece chicken with taters)on Uber Eats 4 times.

1 of 4 orders were 2 piece regular chicken (which equals to 4 piece of chicken because of the deal)

the other 3 were 2 piece spicy chicken (equals 12 pieces of chicken because of the deal) buy 1 get 1 free.

Tell me why they only gave my dad 4 boxes and in those boxes were 2 piece chicken with taters mind you the deal on Uber Eats was Buy 1 Get 1 Free.

Clearly the employees don't know basic math, one of them which were a female had the audacity to tell my dad to shush when he was trying to explain they got our order wrong.

All I can say is this location will never see an order from me AGAIN.

Also, my dad did not take the order as it was wrong. They try telling me I paid $62.04 for 8 pieces of chicken with a side medium gravy is wild asf. Its a good thing we chose to pickup instead of the...