Wendy's — Restaurant in Whitby

If i could give this place zero stars i would. As far as customer service is concerned this is the worst reasturant i have EVER been to. On decmeber 16, 2018 me and my friends went through the drive through to order food. At the drive through we tried to make 3 orders and instead of saying "im sorry we only can do 2 orders" which i would have unsterstood and been fine with, the drive through operater says with attitude "Im not doing a third order. drive up". So even thogh he was rude we still combined our order paid and left. 5 minutes of driving later, realized we were missing items. Went back and was then told that we were lieing and making it up and were talked to very rudely. So my friend goes into the resturant to order and pay again beacsaue they refused to give us our order. And FROM THE DRIVE THROUGH i can here the employee screaming and yelling, insulting and swearing up a storm at him. Calling him fat and all sorts of nasty things. At this point its getting ridiculous so we ask to speak to a manager for a full refund. The manager comes out and when asked why he allows his employees to talk to customers in such a way he replys "i dont no the sitiutation so i cant comment on it". YOUR THE MANAGER. As a manager you should never let yout staff disrespect your customer over missing fries and a burger. Even after the situation was explained the manager did nothing and continued to say nothing as the 2 employess continued to be disrespectful. And then to top it off they refused to give us a full refund. Anf only gave us a partial refund. It was just all extrememly disrespectful and i will be calling head office and making an offical complaint. DO NOT GO...

“PATRONS BEWARE!” Went through the drive through yesterday. When I pulled up to the window to pay and receive my order a young lady was there and rubbing her hands together as though she had just applied some type of product. She was not wearing gloves, but did have on a mask. As I drove away, my car seemed to be filling up with a very strong scent of perfume. I’m sensitive to perfumes as I have asthma. I eventually pulled over to see where the smell was coming from. It was all over the bags and containers my food was in. I turned around and drove back to the restaurant. This time I went inside to speak to the manager. The same young girl who served me at the window identified herself as the manager. I asked her if she was wearing perfume or a strong scented product? She said no. I told her that there was a strong scent of perfume all over my order. So much so that my car filled up with the odour and still smells of it. She said she didn’t know why. Then an older man came out. I explained the problem to him. He said it was just the smell of the bags. They would not take ownership of the problem and there was no apology for the issue either. At the end of it all, he said he would replace my order and did. Both of them handled my second order as well. Yes, the second order had the same perfume smell only not as strong the second time. I turned and told him that one of them has something on there hands as I began to cough as I left. He said ‘it’s just the smell of the bags’. I call BS to that. Talk about insulting my intelligence. What a joke. Why aren’t they wearing gloves?? No more...

We visited this place this afternoon because my kids were excited to see a big sign on the window advertising Frostys for 99 cents until August 17. It sounded like a great deal, so we decided to have dinner there and ordered combo meals for the whole family.

Since we didn’t want our Frostys to melt while eating, I told my kids we’d order them afterward. When I went back to the counter to order, the staff member who assisted us (a Black male employee) told me the promotion was no longer valid and that the Frostys were now nearly $3. Though I was frustrated, I still purchased them to avoid disappointing my kids.

However, as we were heading back to our car, we saw another customer walk out of the restaurant holding a Frosty. Out of curiosity, I asked how much he paid—he said 99 cents.

That moment was incredibly upsetting. It made me feel like we were treated unfairly. As a visible minority, I couldn’t help but wonder if discrimination played a part in how we were served. Regardless of the reason, the inconsistency and lack of transparency were unacceptable.

I hope Wendy’s can look into this situation and ensure all customers are treated fairly and consistently—especially when clear promotional signs are...