Wild Wing — Restaurant in Whitby

Didn't want to leave a 1 star review as I've tried to resolve things with the restaurant directly but their poor management and frankly speaking lack of integrity has left me no choice...

We went as a group of 5 a few weeks ago on a tuesday night when they have the half price wings promo. We order several pounds of wings for the table along with drinks (which is needed for the promo) and the food/drinks are served on time so everything was fine until we payed:

We asked to split the bill seperately which the waitress Kennedy said was doable (with the half price promo) but it was only after everyone paid, that we noticed the half price promo wasn't applied! Everyone ended up paying regular price somehow. We asked the waitress to fix this but she was neither able to refund our money nor get a manager to resolve it. Instead, she said to leave our name and number and someone would call the next day to get the refunds processed. Because the store was closing, we didn't want to make the other staff go home too late so we agreed.

Fast forward several days, we haven't gotten a call yet so we call the wild wings to check. Luckily it was the same waitress that day that answered and she said she spoke to management about the situation: although they wouldn't be able to process us the refund for some reason, they'd be willing to offer free wings the next time we came to make up for it.

So agreeing to this resolution out of respect for not wanting to create additional hassle for them, we decide to go back the following Tuesday to get the promised free wings. We sit down and inform the manager there about what the waitress told us over the phone... Not only are they unaware of the situation with the said waiter, they deny us the promised free wings as well!!!

Now extremely disappointed, we decide to go next door for food because it's ridiculous that they would either rescind on the offer or pretend it didn't exist in the first place.

Now here's the funny thing, they call us back later in the week telling us they actually reidentified the waiter involved and that they wanted to make up for the situation by offering (the originally promised) free wings and a further 20% discount on everything else so we agree to it once more...

So now 3 weeks later we planned to go tonight once again but this time we called earlier in the day just to ensure they were going to keep their word and guess what?

No free wings again and just a 20% discount 🤦‍♂️.

Haha sorry wild wings, regardless if you give free wings or not anymore, we're not coming back because if this is how you treat customers that were overcharged, then clearly you may need to reassess your priorities otherwise you may not have any customers around much...

I attended this Wild Wing location yesterday for a late lunch with my kids. I’ve personally serviced the original owners of the very first Wild Wing 25 years ago, and have visited multiple franchise locations over the years. This by far, was the worst experience I’ve ever had at a Wild Wing restaurant.We waited almost 30 minutes for our order, and when it finally arrived, the disappointment was overwhelming. So much so, that I just had to tell the server. I’ve always remembered the wings being quite large in size, but the wings we received were tiny. So small that a pound couldn’t even fill the basket they were served in. Even the bone bucket has been downsized from past experiences. The gar par seasoning was not what I remember, as there was no grated parm on the wings. We ordered a side of fries for $5.50 and again the portion was comparable to that of a medium fries at McDonald’s. They couldn’t even have a bottle of ketchup on the table. They limited us to a tiny container of ketchup to dip in. After explaining our dissatisfaction to the server, she returned from the kitchen, letting us know that she talked to the kitchen staff about our concern over the size of the wings. They said there wasn’t much they could do as they were limited to the supplier that they ordered their wings from. Personally, if I was a franchisee of a wild wing restaurant, and I had an issue with the supply of wings that I Was supplying to my customers, I would address the supply issue so that my customers could see the value for what they are paying for. Although my daughter enjoyed her boneless wings, my son and I left hungry and unsatisfied. At $90 for the three of us, I thought we were ripped off. I felt bad for the server, so I left a $10 tip. Very unsatisfying, and will not eat here again. If you want good wings, go to TheCrooked Uncle, Oshawa. Less expensive, with way way more meat on the bone, and just as good of...

Do NOT pass through these doors... keep walking to Makimono or Montanas or anywhere else but here. This place was horrible. I can't describe it better than that. I usually have a lot of patience. It was Saturday night and there was sports on. However it was not overly crowded. We were led to a table by an employee from the bar. She cleaned our table which I appreciated... then we were forgotten. For 15 mins we sat there in the middle of the restaurant with servers bustling around us. Not one person asked us if we wanted drinks. Not one person asked us for a drink menu. Not one person looked at us. Not one person asked if we were ready to order. I was wondering if it was maybe we smell. But my son and I didn't. When I was about to just up and leave, someone came by and took our order and I complained that I thought we were forgotten. There was no apology. She took our order and left. We got our food promptly though. And the Pepsi was fresh, cold and tasted great. But our mozzarella cheese bread was greasy and limp, and the wings tasted like Wal-Mart's great value brand. Nothing to write home about. I've had way better elsewhere. When we recieved our food, we never saw our server again. She didn't come to see how we were, if we needed a refill, napkins or hey maybe some ketchup might help.. nothing. I finally got fed up and I went to the bar and asked someone for take out containers and the bill and that we were leaving.. If that took too long, I was prepared to slap down some bills and just leave. Lo and behold that was the ONLY time we saw our server appear and move fast. It's almost like she wanted us out of there... Hence if you're looking for food to eat, this is not the place... if you're looking for drinks maybe it's the place. Me on the other hand, I will never venture in this...