Tim Hortons — Restaurant in Whitchurch-Stouffville

I went through the drive thru at Tim Hortons after using mobile app to buy chili . They had none by the time I got to the counter . They said I have to go through app they can’t give me my money back . I said I come here everyday . They said well don’t come back . I then went in Facebook to complain . All Tim Hortons on Facebook says is they can give me coupons or decide to refund . This is totally ridiculous . All I was offered from the store was to come back and get the chilli later .The store never offered this until I complained . They were not offering me anything . I had already gone to McDonald’s and eaten . This is ridiculous . They offered chili tomorrow for but am too scared they wouldn’t give me as I have had problems with Tim Hortons before . The attitude of the staff are not very inviting . I will try to avoid this Tim Hortons if possible . It’s close to me but I don’t like be treated like...

*Edit in response to said store owner, I've already reached out to your customer service team, who told me you and your staff are in the wrong. You, and you alone had the ability to refund me, and refused. So, I still don't have a refund, you stole my money. Liars and thieves. I ordered on the mobile app, so I could get my order ready for when I arrived. Got there well after the expected ready time, only to be told one item was out of stock. No problem, they offered an alternative which I declined. Requested a refund, only to be told that they don't give refunds on mobile orders. What?!?! So, I paid via card on the app for an item that showed available, but when not available you can't refund. So, I reached out to customer support, only to be told, the store and the store alone is responsible for refunds. So I had multiple "managers" lie to me. A week later, still no refund. Stay away from...

Don’t come here. There is no one at counter, they’ve gotten my orders wrong over 5 times.

We were literally the only customers in drive thru, and I ordered a steeped tea with 1 sugar… which I verified they entered correctly on the screen. Then, they somehow messed even that up and gave me 3 sugars. Once they gave us coffee instead of tea.. and once they gave me someones uber order??? Every time I go, something goes wrong… its not even worth asking them to remake it because the wait time is so long.

I’m honestly so disappointed because this is the closest location to me, but at this point the McCafe down the street does a much better job.

The new staff is INCOMPETENT. Maybe 1-3 good staff left, the rest just loiter. I honestly feel bad for the workers left with good work ethic because they need to pick up the slack for a literal JOKE of a staff. Just going to starbucks from now on,...