Java Express - White Rock — Restaurant in White Rock

⭐ 1 Star Extremely Disappointing Experience – Needs to Be Addressed

I recently visited Java Coffee for the first time after starting work in the neighborhood. I was looking forward to grabbing a coffee and brunch, but unfortunately, my experience was incredibly upsetting.

The staff member who assisted me (an Asian woman who said she was the manager) was shockingly rude and unprofessional. I noticed my sandwich was missing tomatoes and politely asked for it to be remade. Not only did she refuse initially, but she also began swearing and mumbling under her breath when I asked again. She claimed she used “bigger bread” as compensation (which I never requested), and then told me the tomatoes were rotten, which was deeply concerning. She then offered to still put them in, which made no sense and felt careless and unhygienic.

When I asked for her name to follow up on the issue, she refused to give it and told me it was a “secret.” She even claimed to be the manager and said I could “go write a review” – showing zero accountability for her behavior. As I was leaving, she swore at me again, which crossed every line of professionalism.

To make matters worse, the two staff members continued to speak in their own language in front of me, which made me feel uncomfortable and targeted. This entire encounter felt not only disrespectful but borderline discriminatory.

This was one of the worst customer service experiences I’ve ever had, and it left me feeling upset and unwelcome. If this is how management treats customers, I truly worry for others who may walk in expecting basic courtesy.

I sincerely hope the owners or higher management take this seriously. I’m considering escalating this further...

First time I've been here, it is honestly one of the worst coffee's I've ever had. Ordered an iced latte, a drink I've gotten many times before from other coffee shops. The syrup was sludgy on the bottom, which I thought was odd. I've only seen that with iced caramel macchiatos where a sauce is drizzled in it, shouldn't be the case with this drink unless this is normal for this cafe idk. I stirred it in because all you taste is sugar otherwise, and I was surprised that all I could taste was ashtray... I tried adding sugar, didn't fix it. I let the ice cubes melt for over an hour, and it didn't taste any less horrid. The drink smelt like an ashtray, I could smell it on my breath when I put my mask on for work. It's a $6 drink so I tried my best to make it work and it just wasn't happening. The small amount I did drink had me feeling very sick for several hours. I dumped the rest. Idk what went wrong when this was made but I've never experienced anything...

This was the second time I walked in and as soon as I see the staff, I remembered why I didn’t want to go in. She never greets customers, she is always on her phone. At least both the times I walked in. But I am a true believer of giving people another chance, so I did and will never recommend or go back here. She asked for our order and we requested for 3 coffees, her instant response in the rudest belittling tone was “first thing is it here or to go?” If you are in the mode to ruin your morning please go here. She will make sure you feel horrible. And not treat you as a human. I don’t know how is this place still running. If the lady working this morning, Aug 9th, is the owner. Good luck...