Silver Dragon Chinese Restaurant — Restaurant in White Rock

Quality of Food has gone waaaay down as well as customer service in many restaurants, but I had enough of being bullied and rudley spoken too. I'm not paying to be yelled at, lied too and given ridiculous excuses to qualify as customer service. With quarentine, Due to everyone being under the weather, I kept it light main item to be soup. I Ordered a large hot sour soup, in past a lrg. Soup came in 2 containers. Regular soup being in 1. As I have experienced from the Asian restaurants in white rock. Being brought a single container that would feed 1 person was very confusing. With the order being $53!! Included wings and chicken dgugung ( sorry for spelling). To be told that maybe I should order 2 containers next time. To speak and handle there business, toO a long time customer. Was so disgusting! nauseated, even more, the only medicine for this treatment is to warn others of this toxic service, and hope other restaurants continue with the noticable contagious growth of Disrespectful symptoms, towards there long time and faithful clients. To keep up there integrity and reminder that we are the ones that they are still in business For. Our long standing and Classic Golden Lion however, the other day sent out driver just to drop off a forgotten hot mustard! Thank you Golden for the kind Words of concern for such a small item, and your out of way service of sending a driver to fix this and make sure your customer has everything at home as if they were there in person. That is customer service and integrity that silver dragon should take a lesson from. Especially if your going to Rob vulnerable customers through this hard time. Not only do you cheapen out on your servings but your food quality has gone way down. I know that I personally am so tired of the bullies, rude and disrespectful treatment that we are given . Silver dragon, remember the only reason your still open is because of long time loyal clients that haven't tried to exchange the familiar for the unfamiliar. Such Small action only left. from doors closing to be open for newer tastes culture, new owners, are ready to offer customers of white rock. I happily wait for that new builds ess. Out with old silver dragon and thehorrible restaurant it has become and in...

We ordered a lot of food for an occasion last night. With all the news about how restaurants were having such a hard time with the pandemic, and the high cost of food delivery companies, and the fact that the take out menu offers 10% off for pickup, we thought that would be the best option. On the phone order we specifically told the person who answered that we wanted to pick the order up and would get the 10% discount. He asked at the end of the $150.00 order how we would be paying and we replied that it would be Visa. So far so good, right? Got the restaurant and all of a sudden the discount only applies to cash payment. What? That was never indicated in the either the phone call or on the menu. And we thought we were doing them a favour by picking up the order. Had we placed the order for delivery it would have cost them all whole lot more than 10% for the delivery company on top of the 3% merchant cost for Visa. Very disappointed. If there weren't 8 people waiting at home for that food, I would have just walked away. The food,...

I don’t believe I have ever rated a restaurant before but our experience this evening was so disappointing that I am taking the time to put it in writing. I had often wondered about this restaurant due to its proximity to the parking lot of Coast Capital Playhouse. So I suggested to my friend that we park our cars and walk over for a meal before the performance. We had the dinner for two and it was the worst Chinese food I’ve ever eaten. I am always up for taking leftovers home but not tonight. The waitress was pleasant but the people who could have been the owners were very annoying, sitting near our table and playing programs or something aloud on their phones. I couldn’t hear my friend properly. Also, the female spoke in an extremely loud voice on the phone and when dealing with customers picking up their orders. The place is big and was nearly empty yet her voice drowned out my friend’s from the far end...