Wendy's — Restaurant in Whitecourt

I normally don't have a problem here to much. Last visit, though a different story. I was sitting in the parking lot for at least 10 minutes trying to figure out what coupon I wanted to use and I noticed no one else was parked there. So when I went inside to order I was surprised to see not one clean table to sit at. When I went to the counter to place my order the cashier tried to tell me the coupon I had selected was not meant to be used as I wanted. ($2 off a large-sized combo). After speaking to the supervisor I was allowed to use the coupon. After a few minutes (normal wait time when not busy) they presented me my food. I mentioned there was no clean place to sit and they said they would clean it up. After 5 minutes I had to remind them about the tables. Once it was clean, I sat down and opened the food. At this point it was approximately 7-8 minutes since I received my food. The fries I pulled out were cold to the touch so I grabbed one from the bottom thinking it was heat loss. It was not. I bit into it and the middle of the fry was cold indicating I was sitting for a long period of time before even being served to me. They did replace the fries no question but it took another 5 minutes. While I was eating a large group of people came in the door, ordered and went to sit down. With this covid19 limitations in affect, I was surprised to see so many people allowed in the building at the same time. So many Infact about 1/3 were left standing waiting for a seat. The signage at the door stated there was a limitation in affect and staff were to keep control of it. They did not. (Normally I wouldn't care about such a detail, but I am one of the immune comprised so it is important). Overall not a good visit, so on average visitations they loose a star. I will give them another try, incase this is a one-time thing but I will judge according to the standards I have come to expect from a place that brags...

Not a fan first and last time stopping here guess they don’t need my money. I was friendly and nice and the Pilipino bagged it and tossed it at me on someone else’s tray wow. Than when I said how about Fork, paper napkins yeh yeh yeh all he could say good thing I looked in the bag or I would’ve been eating with my fingers lol Not a fan of eating a salad with my hands I said he just pointed to the wall...... I will take the mystery meat at Mc Donald’s before this rude service ever again. Rude talking in their language I don’t appreciate it Wendy’s !!! Is this not Canada??? Menus are in English. And the chicken sandwich out of the bag with the cold stale bun and a soggy chicken breast good thing they are only $3... taste like it was made yesterday and kept under a warmer. Not worth that put some effort into it or Wendy’s hire some Canadian teenagers might get people to come back. Oh and asked for extra mayo got a sloppy mess and attitude issue from the apparent shift manager wow 😮 try putting it not in a blob on one side and over kill 1/2 tub of mayo would have worked way better than the tub. Guess that’s what I get for asking for some extra mayo stupid customers right??? 🤣 How dare I ask for...

I loved eating at wendys we decided to eat in this time and you cant even talk because of the music is so loud then you have music blaring out of the kitchen you cant even understand at the same time ,the staff are literally having a music battle with no one lol ,you wonder why no one is eating inside the wendys ,you cant even hear your own thoughts in side there ,i watched 6 people leave before we had enuff ,what happend white court wendys ,your giving people brain cancer with your stupid music ,i had to go back to the counter to get my medium cup and a water and he was like what ?? HOW ABOUT TURN YOUR DAMN...