Subway — Restaurant in Whitehorse

Food is great but customer service is really bad. Funny story, I ordered online for pick up for 1:20pm and set up the wrong address. Surely my mistake, I still bought another sandwich at the closer location from my work, I told them what happened but I still have to pay my food. Understandable. After I got my food, I made sure to call the other location no answer after 3 calls. I didnt even receive a call that my food is still sitting there after 5 hours. After my work, around 6pm, I went to the right location to see if possible to get a refund. The girl said no as the sandwich was built already. I said okay and left. I’ve been a manager to a fast food chain, and if I know my customers online order been sitting for more than 5 hours, I would offer a new sandwich if refund can’t be done. So probably the first and last ordering here. Good customer service helps if you want customers...

Ordered through Subway app. Paid with Visa. Was called back and told they are not participating in app promotions. Order was canceled and money not returned to my credit card. Had to go through bank/vids to cancel payment. We were met with no customer service whatsoever and told "It doesn't bother us" when I said we would be taking our...

What to say...spent $28 here. 2 footlongs plus one kids pack (3in sandwich, toy, cookie and juice box) Employee proceeded to put it All of the order into one skinny footlong bag. Cookie was broken under juice box. Would have had a much better review if you spent an extra 15 seconds with...