Normally I LOVE JC tacos. The chicken enchiladas are my favourite! I convinced my work to order our lunch from here today and I wouldn’t shut up about how excited I was for my chicken enchilada. (My three vegetarian co workers couldn’t find an option on the skip app so they ordered from somewhere else. So that was disappointing) I have a mushroom allergy and we’ve ordered from here or eaten in well over 30 times without issue. We tell them about it and the food is made accordingly. Unfortunately three bites in a see part of a mushroom. I tear apart the whole enchilada and there’s no more. It’s clearly an accident, but I’m shaking and scared I’m going to go into anaphylactic shock. All my co workers look at the piece of mushroom. Yes, we all agree. It’s a mushroom. You can see the gills in the darker part. One co worker took a tiny nibble. Yes it’s a mushroom.

I’m not removing the 5th star for that. Accidents happen. It’s how they responded when I called the restaurant that dropped my rating. They flat out argued with me three times that there was no chance there was a mushroom in my enchilada. Next time I suggest you be more sympathetic and apologetic in this situation. I was expecting, “oh my gosh! I’m so sorry! We thought we were careful with your order. Please report it on the skip app.” Instead of telling me the thing right in front of me is impossible. Especially when my life is on the line and I’m scared I might die or have to go to hospital.

I was so disappointed. I ended up eating dumb subway instead. I still love their enchiladas, but I’ll be very nervous to eat from here again.