Not too customer friendly.
Update: 26/Aug/2024
I have recently started drinking double Espresso for the Caffeine kick in minimum volume. My usual has sadly, been Tim's because it's very close by. A pretty low bar to set. Today I thought I'd try an upgrade because Tim's is bottom of the barrel so I tried a Starbucks in our local Safeway. My comments are for the quality of the Espresso not the baristas and customer service. I had a double shot of Blonde Espresso, not the the decaf one, and I didn't find any difference between Starbucks and Tim's except the price was $1 more. Tim's had crema and Starbucks didn't have any. It was served in a regular size coffee cup, I don't know if Starbuck's does the Espresso size cup, but it just...
   Read moreI would love to be able to understand how "steamed milk" is too complicated of an order to complete successfully. No, there was no extras. No, there were no requests to change the temperature or consistency or ingredients. You put the wand in, hit start, and it's done. That's all. Yet it got screwed up 3 times, the girl behind the counter tried washing a paper cup in the sink to reuse (health code violation), and when I gave up after the 3rd attempt (she put espresso in it for the 2nd time) and asked for a refund, I waited another 5 minutes for my money. The best part? On attempt #2, she says "you know there's steamed milk in this,...
   Read moreItâs hit and miss with the customer service. I have encountered some really nice employees here in the past. However the last two times Iâve been, there has been a couple girls who are not friendly. Itâs usually customary to say âYouâre welcomeâ when someone says âthank youâ, but I got zero acknowledgement from them and a look of annoyance as they slam down my drink. The Iced Caramel Macchiato I purchased both times was overflowing with a mess down the sides and tasted like the milk was old. I think Iâll stick with the Charleswood location...
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