I feel betrayed by all the 5 star reviews. We typically go to a different sushi restaurant but since the reviews were so good, I thought we'd give it a shot. This place is overrated big time.
We usually try to get some sort of combo for a family of 5 when we go out for sushi. We ended deciding on the medium combo which should feed 3-4 people, according to the menu. The menu doesn't list what's in combos so you have to ask - perhaps it changes seasonally or something. I posted a picture of what you get for 50 bucks. We didn't end up eating all of it, not because we were full, we just weren't the biggest fans. A lot of saucey deep fried rolls with generous amount of rice.
For service, I would have had more drinks, but our server never really came by.
Ended up spending over 100 for the medium combo, 4 nigiri, 2 drinks, 4 miso soups and 2 orders of spring rolls.
We gave it a shot but I don't think we will be back, we'll stick to our...
Read moreI have ordered from sushi maru on average once a week for the past 6 years. I love their sushi; it is a bit overpriced, but the quality is unmatched in the Westwood area.
They have messed up my order more than once. This evening, I noticed one roll was missing. I didnt notice until I got home because the price was right.
I called to inform them, and the owner insisted I was not charged for the missing roll - that I ordered it but wasn't charged for it because he forgot to make it. I assured him that I paid for it, because I order from them a lot. He continued to insist I did not.
When I opened up my food, I saw a beef teriyaki roll that I would never order. Obviously he realized he messed up my order and charged me for a roll I didn't order and continued to insist otherwise.
Ive ordered from here hundreds of times. I am extremely disappointed in the customer service...
Read moreTop location in crestview area or I would say overall good location.sufficient parking available in front of the restaurant and around.Business and food is like by many. Food is prepared on time most of the time few a times there is little delay on online pickups so plz work on that and it also could help you keep maintain social distancing if the number of people waiting are less.Customer service is not bad but due to cultural difference sometimes it takes time to understand gestures. Plz try and make customer service even better.little more smileys and greeting.I really like the interior and design of sushi places especially this place. First of all they are promoting culture, their food etc secondly we get to know them in canada by visiting these places. Unique and beautiful things around the world.Big thumps up for people doing that. I wish them good luck for their...
Read more