Tim Hortons — Restaurant in Winnipeg

Quite possibly the worst coffee I've had since I stopped trying to make it myself. 2 different people at the order point couldn't understand my question about my order.... I confirmed my order 3 times and again at the serving window...my card was accepted right away and the window closed. No coffee in return for payment...simple decaf order. A couple of minutes later, the window opens, I'm asked again to confirm my order and was handed a cup. It smelled a bit odd, but I drove off...not wanting to hold up the line any further. Tasting the coffee a few minutes later, it was obvious what the problem was...no cream or sugar as ordered, and regular coffee that tasted like it had been on the burner too long. There's a reason why the Golden Arches serves better coffee....they listen to, and understand, what the...

The line in drive-thru is usually quick moving. Some employees I know have been there a long while & are very good. Newer employees are sometimes screwing up the orders, even after reconfirming what is on the screen.

Today near 11am, I ordered a sm French vanilla and LG Earl Grey Tea with 1.5 sugar 2cream. The screen said 1.5 sugar + 1 sugar, so I told the lady “the screen is wrong. Only 1.5 sugar please”. The person verbally confirmed it & said to ignore the screen.

I drove home to later discover - it was overly sweet, as though 2.5-3sugar was used! And also, the cream was entirely forgotten. There was nothing I could do to fix it, so I had to dump it down the sink. It is a waste of money and not work driving...

recently on thursday i went to order some and it was busy. however, there was an elderly woman who was ignored by staff as she was waiting for one of the employees to fix the mistake they made in her coffee. at first i thought she was waiting for her order but when i asked she said that the staff made a mistake in her coffee so i called one of the employees over and informed them. then the elderly woman told them about the mistake they made and what she wanted in her coffee. whether it's a busy day or not, staff should never ignore a customer who's been waiting just because of a mistake they made in the customer's order, especially if they're...