HORRIBLE food & service. This weekend was my first and last time at Thai Orchid. Atmosphere was okay but the food/some of the staff’s attitude was appalling. I was late to a friend’s BDAY lunch, and was light headed (had not eaten all day). I wasn’t finding what I wanted on the menu so I just asked for the Thai Orchid fried rice, but in the same instance I inquired about if I can get fried rice as a small side to another meat dish (something fried/battered. I asked what they had). The waitress suggested one non-fried meat dish which I didn’t want, then said no, the meat’s only mixed in. I said i’ll just get the fried rice with pork and shrimp then.
When the main food came, I saw a friend had gotten a small side of fried rice with a fried meat (it ended up being sweet and sour chicken). That was exactly the type of thing I was asking for (again, I just resorted to asking the waitress about options rather than going through the entire menu as I was late and hungry). I was honestly okay to just forget it as I can accept that okay.. perhaps I was not clear enough in my explanation of what I wanted.
BUT then my food was brought out right after her’s and I was so taken aback at what looked like left over food thrown together to become dog food. It was literally just a mess of plain white rice and meat, that was SO bland and off putting visually, I have no idea how that could have been classed as fried rice.
A friend convinced me to try asking the waitress about replacing (I was reluctant). I spoke to the waitress and told her I was initially asking for something like what my friend got, etc. She was loud/tone so rude (I see another review here from a year ago saying how a staff shouted. The restaurant’s reply shows no customer service or accountability. If this staff was not shouting and she just speaks irritatingly loud, she should be mindful of her tone). The waitress said very loudly “You ask me if you could get on the side like that and I said you CAN’T.” I said “Yes, but she got that? that’s what I wanted.” She said “No, you cannot get it on the side because this is fried rice and it’s a different dish” she said again very loudly. Clearly I was initially asking about a different dish as an option but anyway. She then asked me if I wanted the menu again. Not sure if she was willing to let me replace it for free or was asking if I wanted to order something else and pay for both. But I was so turned off at her rude tone of voice, that I did not want to ask and clarify, because I feared that she could possibly say something embarrassing like “No you have to pay for both” in the same loud tone for the nearby tables to hear. So I just told her, I’ll take a to-go box. I did not end up eating a main course there. So basically I ended up paying over $30 CI for just drinking an iced tea and eating 4 tiny shrimp I got as appetizers before.
ALSO, my appetizer & my friend’s were both $11 on the menu (my bill said otherwise). I asked waitress & she said it’s actually $12.95 but not reflected on the menu (what?!), I said why? she said she will check. She came back saying I was charged the dinner price mistakenly (while my friend was charged the lunch price we both ordered AT LUNCH). Ridiculous.
THEN we were there a bit after our meal, and two of the waitresses kept passing by giving me bad looks (I don’t know why me specifically, I didn’t even book it). One of them came next to me with a completely rude face and picked up my empty glass I had my iced tea in, and didn’t say a word.
So, we left as the others joked “That’s our queue to leave.” When I went home, I decided to take a taste of the boxed “fried rice.” It tasted as disgusting as it looked! My mom tried it the next day and literally said “What the hell is this? Jesus”
White rice with no soy sauce, no distinctive brown colour and bland meat? I had to google how Thai fried rice looked, but as I saw online.. it surely is NOT like that. I won’t be surprised if the restaurant responds to this review with no accountability, just like they did with the other...
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