The hostess was fantastic, very friendly. Unfortunately, our server was unavailable for some reason and passed us to another server who passed us to a third server. Not sure what the issue was. Took a while for someone to take our drink orders and then The third waitress took our food order. My food came out six minutes before my husband‘s. Not the best standard for service
The meals however were both fantastic. The fact that they were served at different times, however, took some of the enjoyment out of the meal
We were asked once at the end of our meal if we were enjoying it, but that was the only time anyone checked in
An automatic gratuity of 15% was applied to the bill. Even though our meal and drinks were $51.50, we left $55 which was based on the service we received.
We left the restaurant and as we were in our vehicle, ready to pull away our 3rd Server walked up to our vehicle and told us we shorted the bill. When we explained that we paid a lesser gratuity based on the service received, she then proceeded to argue that she would be required to pay the short fall to the rest of the staff. We explained to her that we based our gratuity payment on the full service meal, etc., and the experience we have at a restaurant. Although the food was phenomenal, the service itself was so sorely lacking, which is why the gratuity left was less than the 15%. She continued to argue with us that we short changed the bill and that it would come out of her pocket, rather than continue the argument we paid the additional four dollars bringing it to the amount that was charged on the bill.
As the paying customer, It is our right to tip according to the service we received. To have a server argue with us and accuse us of short changing our bill is frankly insulting and brings us to submitting...
Read morePeppers Restaurant in Grand Cayman is a culinary gem that exceeded all our expectations. Our dining experience at this restaurant was nothing short of exceptional, and it's now at the top of our list for must-visit dining spots.
From the moment we entered Peppers, we were struck by the warm and welcoming atmosphere. The restaurant exudes a relaxed elegance, making it perfect for both romantic dinners and special gatherings with friends and family.
The service was impeccable, with a staff that was not only attentive but also incredibly knowledgeable about the menu. Their recommendations were spot-on, and they accommodated our dietary preferences with grace and precision.
Now, the food – it was an absolute delight. The menu at Peppers is a celebration of local and international flavors, expertly prepared and beautifully presented. Each dish was a masterpiece in itself, a blend of taste and art. My favorite was the Jerk Pork! Omg! The best I’ve ever had. I was willing to miss my flight for the Jerk Pork.
We found the prices to be reasonable. The value for the level of service and food quality was more than we could have hoped for.
Peppers Restaurant in Grand Cayman is a culinary masterpiece that truly deserves all the accolades it receives. If you're looking for a memorable dining experience that combines excellent food, service, and ambiance, look no further. Our visit to Peppers will be cherished as one of the best dining experiences of our lives, and we can't wait to return for more...
Read morePeppers was recommended to me by a local that lives on the island (shout out to my boy Matthew). We had just arrived after a long day of travel and wanted to try a spot that the locals love on the island. So we stopped by and sat down. First thing we noticed was that this restaurant was an open air type of restaurant. I haven’t seen a restaurant and bar like this in a while so it was refreshing to see. We ordered conch fritters and jerk chicken for the table and got into it. Conch fritters is something I highly recommend if you’ve never had it. They seasoned it well and cooked to perfection at this spot. Had two orders of it to myself. The jerk chicken here was my first time taking a shot at the famous Jamaican food. I felt like I died and went to heaven. Never had I had a piece of chicken so tender, juicy, and flavorful. The bar was also top notch. Even though it was very busy, they found a way to still serve you in a timely manner. I don’t know how they did it, but they mastered it. Drinks and food are way cheaper than the hotel areas and you can’t miss this restaurant from the street. I recommend stopping by here...
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