Icoa Café — Restaurant in George Town

My husband and I visited ICOA for the first time, and unfortunately, our experience did not meet expectations.

We were seated promptly and given menus, but we only learned that some items were unavailable when placing our order. While this was manageable, it would have been more helpful if we had been informed earlier. We ordered an omelette, a grilled cheese and an American breakfast, but ended up waiting over 30 minutes. During that time, other guests who arrived after us received their meals first, and no one checked in to update us on the delay.

So when my husband eventually asked for the bill for our drinks, our server responded to me in Tagalog and mentioned that the food was almost ready. Considering my husband had ordered in English and does not understand Tagalog, it would have been more professional for the waiter to address both of us in English and acknowledge the situation. Unfortunately, no apology was given. Another staff member, who was not even serving our table, kindly apologized and asked us to stay — which we appreciated.

We understand that mistakes and delays can happen, but clear communication and courtesy are very important in hospitality. A simple acknowledgment of the wait and an apology would have made a big difference. We hope our feedback helps improve the service experience for...

Being recommended by a colleague at my gym, I had high hopes for this place. She recommended the overnight oats. I'm more of a protein (eggs, meat, and cheese kind of guy), but I figured I'd give it a shot. It's located on 7 mile Beach, very convenient to 7 mile corridor or Georgetown. The restaurant was beautifully decorated and packed with lots of treats and goodies that were meant to be purchased and taken home. I've actually picked up a carrot cake here, years ago, for my father's birthday. He loved it. I've never eaten here, though, until today. Beautiful and comfortable restaurant, the staff was friendly and attentive, and the food came out quick. I ordered the Icoas burrito roll. It sounded delicious with eggs,cheese, tomato, onion, and sausage. I also asked for some hot sauce, since I like things spicy. The food was a little less than stellar. The ingredients tasted fresh and seemed quality, but the burrito didn't have much flavor. It was also a little smaller than other places in 7 mile, and did not come with any sides, but was similarly priced. Overall, the experience was good, but the value for the amount of food and lack of flavor meant there was room for improvement. I would go back here for the ambiance and service, but I likely would not order the same...

This place gets 3 stars from me. Service was pretty good and the surroundings nice, it was fairly busy but not totally rammed.

My negatives are probably outweighed by the other guests who were with me as they all loved it. I found the food to table was really slow to arrive and also getting a coffee, which whilst nice, also took an age. The kitchen looked pretty full on. Maybe they just need to slicken up the system out the back.

Ordered Eggs Benedict and it was a good take on it, different from others but certainly good. I didn't enjoy the granola and Greek yoghurt however. A huge serving in a small bowl (not a problem) but enough yoghurt for maybe a spoonful of granola. I chucked in some spare milk from the table to help it go down, they weren't offering more. Others in group all loved all their food order so I'm the...