Espacio École — Restaurant in Pucón

This was a great place to stay. We had a room in the newer part I believe with private bathroom. The room was very spacious with beautiful big windows with a view on the volcano Villarrica. It was very clean and the bed very comfy. ||The staff at the reception was really nice, helpful and recommended a few beautiful hikes, considering that most trails were still closed because of the snow. ||The restaurant was amazing. The food was really tasty and at decent prices as well. Pretty much everything is homemade and vegetarian. It was delicious. ||The common area was cozy with the fireplace and it was nice to hangout there after dinner. It is at a convenient location, just about 5 min of walk to center and in a quiet neighborhood. We spent 2 nights and would definitely recommend it and go back!||||My only little complaint was, and this shouldn't determine whether or not you should book with them, that the heater in the room was automated and we couldn’t control it. Therefore, the heat would come only in the evening from 20h-23h then stop and would come back in the morning from 8h-11h. Now, it is a sustainable hostal, so the idea is good since there is so much energy waste all the time but we got cold during the night and the floors were crazy cold. The temperature didn’t get more than 15 degrees C in the room when the heater was on. We’ve been told that we needed to let them know to put the heating period longer. So I guess, it would have been good to know that when we checked-in. We were there at the end of winter as well, so probably there is less chance you get cold during the high season.||Also, the lady at the restaurant serving the breakfast and lunch was a bit rude and had no patience at listening when we tried to speak Spanish. She didn’t speak English and made us feel bad that we couldn’t communicate...

I have never witnessed a more toxic place of business. I came here for dinner and had the most wonderful server (a lovely German woman), and the décor was truly adorable - I ended up purchasing some art that was on display - but that's where the positives end. The owner (presumably) arrived shortly after me, and was one of the rudest people I've see first-hand in the service industry. She not only belittled her staff (mocking their pronunciation of certain Spanish words when she herself had a UK accent), but did so at full volume, in English, along with complaining about certain guests at the attached hotel. When one guest asked her politely if she had found a solution to the lack of hot water in her room, the owner (?) told her she should be thankful for the extra cheap price of the room that was supposedly a glitch on the site. I also overhead her telling my server not to open an 'expensive' bottle of local wine for me as I simply ordered a glass - fair enough, but was said in a derisive way in full earshot of me, the customer. I can tell this is not simply a 'bad day' but how she conducts business. I was really appalled at how this person was treated her staff, frankly, and was so uncomfortable I tried to rush out of there after my meal (which was mediocre in terms of preparation and flavour, also). This makes me sad as I can tell this is a unique local spot that seems to have been tarnished by bad management. I really hope this can change for the sake of...

I've stayed at Ecole a few time but this was my first time in a dorm room and I have to say the private rooms with en-suite bathrooms are definitely much nicer than the dorm rooms with shared bathrooms. ||||I found the shared bathrooms to be a bit grotty/dirty; yes they are cleaned daily but they really need a deep clean and some proper maintenance. The communal bathroom on the first floor of the main house has some plaster/wall missing, marks on the wall, a notably dirty door and generally felt a bit grimy. I only had one shower and I struggled to get decent hot water (this may have just been a one off?). ||||There is a small comfortable seating area by reception, but the communal outdoor seating spaced seemed to be reserved for those eating in the attached vegetarian restaurant as at lunchtime all the tables were set out with place setting which seemed to suggest those not consuming in the restaurant weren't welcome. ||||The WiFi worked ok ish, and the staff were very helpful and very friendly. There were a number of off street parking spots and plenty of parking on the street right outside. I would probably only stay here again if I was to stay in a...