Southside Bistro — Restaurant in Hong Kong Island

Been here several times and the service at this place is horrendous! Orders forgotten, bills billed inaccurately, and most recently when trying to redeem Club LM points redemption for a takeaway, the restaurant Manager Evelyn gave us the most absurd reason that I’ve to pay service charge for takeaway ice-cream! I showed her the T&C that redemption don’t have to pay service charge but her fervently insisted that I have to pay service charge. Redeemed this so many times in my previous membership, and was NEVER asked to pay service charge for something I should’ve “earned” in my membership points. Makes absolutely no sense that I’ve to pay service charge for a freebie. The item cost $0 so service charge is $0. 🤦🏻‍♀️

Everytime we dine there there’s an issue and can be quite embarrassing bringing guests there. Much better food and service at Nam Fong & Umami. Forget about Southside Bistro. It’s the worst 5* Hotel...

A Charming Bistro at Cyberport 🌞🍽️

A very nice bistro in Cyberport's embrace, On the 4th floor of a hotel, a lovely place! 🏨✨ Quick access to all, with views that delight, Ceiling to floor windows, letting in natural light! 🌅🌳

Beautiful sights of a small park so green, With walkways to wander, a serene scene! 🚶‍♀️💚 A small but nice pool adds to the charm, Outdoor seats invite you to relax and disarm! 🏊‍♂️🌬️

Friendly staff greet you with smiles so bright, Helpful and warm, making everything right! 😊🤝 A semi-open kitchen connects you with chefs, Busy preparing yumminess, crafting their best! 👨‍🍳🍴

Though choices are few, breakfast's a treat, A delightful start to your day, oh so sweet! 🥐🍳 Chefs bring nice surprises, high quality fare, Healthy salads and dim sums, beyond compare! 🥗🥟

AJ suggests with a cheerful cheer, "Prolong breakfast hours, let’s spread the...

We’ve come here a few times already and the quality of the food has always been top notch. However the service quality is absolutely horrid, it’s not that they are short staffed, it’s that the staff does not seem trained in any way shape or form. Staff constantly forgets orders and has to be reminded a few times. It’s coming right out basically means I forgot to put it in so it will be another 20 min. Majority of the waiters are also constantly gathered at the front chit chatting so good luck flagging them down. I’m literally writing this as I’m seating inside praying the waiter will look my way so I can get the check…

Funniest part is that when I reminded them of the order they occasionally...