Dined here just recently. The food was good though. However, what concerns us was the guy manager on that day. He seemed so arrogant and unfit for the position.

We were following up on our orders to a female waiter and it was then the guy manager who came back to us. After telling us that the expected serving time would be around 15 minutes, he then added “Do you even know your order?” I mean what’s that comment for? But, we just brushed it off and patiently waited for our orders.

Minutes after, a guy foreigner had a dispute with the same guy manager over tissues. The restaurant only provides 1 piece of wet tissue per customer. The foreigner asked for an extra tissue and was surprised that he was charged 20HKD for it. Although, the foreigner seemed willing to pay, he suggested that the restaurant should have provided more tissues (if not wet, the dry ones since those would be less expensive and also, all other restaurants in HK are giving tissues for free). But then, to our shock the guy manager replied, “Would you pay for everyone else’s tissue?” 😳 And then it goes on even at the cashier, the foreigner calmly asked on how long was the guy manager in the customer service industry. But then the guy manager just replied “Why would I tell you that?” For me, he could have just answered, “I’m sorry but I am not comfortable in giving you that information.”

And that is when we knew there is something odd with the guy manager. He is quite fluent in English so I don’t think that’s just a language barrier thing.

It’s just unfortunate that the rest of the crew were doing a great job especially the lady at the front door calling customers in (she was great and energetic) and yet the manager was terrible.