Oma — Restaurant in Bogota, Capital District

Absolutely the worst experience for long. First three orders from menu they did not have, beer list was incomplete and despite selling various products they ended up only having 2 kinds of beer. Food was a disaster. Half-rotten wet salad in the chicken sandwich, obviously cooked in the micro, chisken dry and tasteless, cheese artificial, bread disintegrating with the wet salad a taste of putrification. Mayonaise was not mayonaise but some very old vinegar tasting product they had tried to spiff up with some raw onion. Dijon mustard was definitely the cheapest possible surrogate product from a nearby low level supermarket. However, the most appalling thing was the manager of the cafe who just sat there surfing the net and resisting to have any form of meaningful communication with staff or customers. When I told the waiting staff (poor guys) that I was not happy the manager sent an employee with a complaint formula, which she put on the table. When I kindly asked if I could have a pen to fill out the formal complaint about the food quality I was completely ignored and had to borrow a pen from another client. Oh by the way I am a professional chef and...

12 years ago Oma was a pleasant experience with good pastry and service but it has not evolved instead it has become the most expensive terrible food you can find at the airport with staff that is not even helpful or nice when being approached. The pastry didn't have favour, the options for sugar are limited to white sugar and not healthy options whatsoever. The most disgusting place to have coffee at the airport an embarrassment if his is the first encounter tourist have...

El Oma que queda en el T1muelle nacional sur (cerca a la puerta de embarque #84) presenta un pésimo servicio de su personal. Hoy Nos acercamos a las 8:40pm para comprar algo de comer para llevar y nos dijeron que no tenían servicio por el cambio de turno. Por lo tanto, que podía regresar a las 9:00 pm. Así que regresamos a la hora indicada y el joven nos indicó que aún no tenían servicio porque hasta ese momento iban a iniciar la entrega de turno que podían atendernos después de las 9:15pm de la noche. Lo más increíble de todo es que habían 4 empleados en el Oma, haciendo nada, hablando y riéndose, solo esperando el cambio de turno. Es increíble que en toda esa franja de tiempo pasaron varios pasajeros (clientes) a quienes no atendieron por este “cambio de turno”… Yo como dueña del establecimiento, no estaría muy feliz que dejen ir clientes por más de una hora porque están esperando hacer el cambio de turno. Me pregunto para que tienen 4 personas a esa hora, si ninguno puede atender a los clientes??? Qué sentido tiene todo ese personal si todos, están esperando únicamente el cambio de turno. La verdad, es increíble el poco sentido de pertenencia con su trabajo y la poca empatía con los clientes que deben...