Crepes & Waffles — Restaurant in Bucaramanga

This chain of restaurants is excellent in quality of food. But the score I give from two stars is for the poor customer service at this location in San Pio. The order was delayed in being served more than an hour and when asking for attention on the table they approached to say that it was that they did not have what had been requested. So a new order was made and when they arrived with the food, they served what they had asked from the beginning to what they had told us they did not have and that is why the delay. In this confusion the waiters argue for the bad communication between them as the client has been responsible for that mess. The same disorder was to ask for more companions or drinks, even when asking for the receipt of payment. And at no time the supervisor approached to apologize. It is really bad for such a good restaurant when the...

The waitress had to comeback four times to tell us that they didn’t have an item. The carrots and orange juice was so thick, with pulp, that I could scoop it up with a fork. Another lady explained it was because of the high quality… nonsense. They finally brought us food, an hour later, they messed up the order 🤦🏻‍♂️. It was supposed to be in a bread bowl. They took the order back and seemed to scoop out a shallow hole in the bread “bowl” instead of cooking the correct size serving and scrape the other plate’s toppings in to the bread “bowl”. A lot of eye rolls and overall rude service. The only smile I saw was when they...

Crepes and Waffles siempre resulta una opción confiable para disfrutar en familia, ya que cuenta con un menú variado que se adapta a todos los gustos. En esta ocasión visitamos una de sus sedes y probamos el especial navideño: un crepé relleno de espinacas y queso, acompañado de una deliciosa salsa de naranja que le daba un toque original y diferente al plato. Este venía acompañado de un postre que combinaba helado, brownie y salsa de cereza. Aunque lo encontramos bastante dulce, fue perfecto para compartir en familia y cerrar la comida con un toque festivo.

También decidimos complementar con una sopa de ahuyama, que destacaba por su sabor especiado gracias al pesto y curry. Aunque para mi gusto estaba un poco picante, no dejó de ser una experiencia agradable al paladar. Para acompañar los platos, pedimos un jugo bienestar, elaborado con pera, feijoa, hierbabuena y manzana. Su sabor único y refrescante se convirtió en el complemento perfecto para equilibrar el menú.

El único inconveniente fue la ubicación del restaurante, al estar frente a una calle muy concurrida. El ruido del tráfico dificultaba mantener una conversación tranquila. Afortunadamente, hay opciones para elegir mesas más alejadas del bullicio, lo que puede mejorar la experiencia.

Por lo demás, la atención fue excelente, con meseras siempre amables y atentas, y la calidad de la comida estuvo a la altura de lo esperado. Crepes and Waffles sigue siendo un lugar que no decepciona, tanto por su sazón como por su hospitalidad. Sin duda, seguiremos visitándolos en...