Pizza Hut - Drosia — Restaurant in Larnaca

Subject: Complaint Regarding Food Safety and Poor Customer Service

On 12/09/2025, I placed two separate orders with your restaurant. At midday, I ordered 4 XXL pizzas, which were of good quality and enjoyable. Later in the evening, I ordered another 4 XXL pizzas along with 40 Wing Street chickens.

Unfortunately, the evening order was completely unacceptable. Ten people, including myself, ate the pizzas and chicken, and by the following morning all of us experienced diarrhea. This strongly suggests that the food was not safe for consumption.

Immediately, I called to report this serious issue. I was told that the responsible person would call me back within a few hours. No one ever contacted me. Not only was the food quality unacceptable and harmful, but the way my complaint was handled showed a complete lack of professionalism and respect toward your customers.

I am extremely disappointed. I expected at the very least for someone to listen to my complaint and offer an apology. Instead, I was ignored. After this experience, I will never order from your restaurant again, and I cannot recommend your pizzas to anyone.

I hope you take this matter seriously and ensure that no other customers face the same health and service issues in the future.

Θέμα: Παράπονο σχετικά με την ασφάλεια τροφίμων και την κακή εξυπηρέτηση

Στις 12/09/2025 έκανα δύο παραγγελίες από το κατάστημά σας. Το μεσημέρι παρήγγειλα 4 XXL πίτσες, οι οποίες ήταν καλής ποιότητας. Το βράδυ παρήγγειλα ξανά 4 XXL πίτσες καθώς και 40 κομμάτια Wing Street κοτόπουλου.

Δυστυχώς, η βραδινή παραγγελία ήταν εντελώς απαράδεκτη. Δέκα άτομα, συμπεριλαμβανομένου και εμένα, φάγαμε τις πίτσες και το κοτόπουλο, και το επόμενο πρωί όλοι παρουσιάσαμε διάρροια. Αυτό δείχνει ξεκάθαρα ότι το φαγητό δεν ήταν ασφαλές προς κατανάλωση.

Αμέσως επικοινώνησα τηλεφωνικά για να αναφέρω το σοβαρό αυτό θέμα. Μου είπαν ότι ο υπεύθυνος θα με καλέσει μέσα σε λίγες ώρες. Κανείς δεν επικοινώνησε μαζί μου. Όχι μόνο η ποιότητα του φαγητού ήταν απαράδεκτη και επικίνδυνη, αλλά και ο τρόπος που χειριστήκατε το παράπονό μου έδειξε πλήρη έλλειψη επαγγελματισμού και σεβασμού προς τον πελάτη.

Είμαι εξαιρετικά απογοητευμένος. Περίμενα τουλάχιστον να ακούσετε το παράπονό μου και να ζητήσετε μία συγγνώμη. Αντί γι’ αυτό, αγνοήθηκα. Μετά από αυτήν την εμπειρία δεν θα παραγγείλω ποτέ ξανά από εσάς και φυσικά δεν μπορώ να συστήσω τις πίτσες σας σε κανέναν.

Ελπίζω να λάβετε σοβαρά υπόψη σας το ζήτημα αυτό και να διασφαλίσετε ότι άλλοι πελάτες δεν θα βρεθούν στην ίδια δυσάρεστη...

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