Sawadee Thai Restaurant — Restaurant in Kolding Municipality

The quality of food in this restaurant is unparalleled, that’s why we came back to get a new order. Especially number 22! I’ve been advertising Sawaddee’s Take Out to all of my colleagues and friends in Kolding. The other day we ordered take out, and went to pick it up. When we came home, we discovered that not only did we get a wrong order given to us (thus our food later was cold) and had to come back to get the right order, but also apparently we had to pay more for our order due to their calculative mistake. Apparently nobody taught the restaurant that when a customer gets a wrong order and has to spend time and and money to come back and exchange the order, there shouldn’t be any extra charge whatsoever, moreover an unwritten rule of excellent customer service (having worked myself in service industry) is that the customer should receive a complementary apology, not extra costs. I’m disappointed, and I won’t come back anymore, no matter how amazing the Thai food is there. Weak customer service...

I was with a group of 17 youth (scouting) looking for a place to eat. We did not have a reservation. This was not a problem. The staff arranged a long table for all of us to sit at. They were patient with our large order and all of the food came very fast. Huge portions, good taste and for a very nice price. We could also take our drinks from the refrigerator as we pleased. The owners even treated our group some candies at the end. We really felt like we were visiting someones home :). Thank you so much for having us, we had a very nice dinner on our last...

Ikke styr på online bestillinger eller udlevering. Bestilte online 1645 til afhentning 1815. Ankom 18.15, stor forvirring. To medarbejdere skulle se min bestilling på tlf. Efter ca 10min og roden rundt i deres spand med kvitteringer, mente de jeg ikke havde betalt. Viste dem min kvittering på mobile pay og blev bedt om at vente. Efter yderligere et par min spurgte jeg, om de havde lavet min mad eller ej, hvorefter ekspedienten nølende sagde "vi har vist givet den til nogle andre" uden hverken undskyld eller andet. Spurgte så, om de kunne lave min mad klar og een af de ældre medabejderne mente det kunne være klar "om et kvarter". Jeg havde nu ventet næsten et kvarter allerede, og bad derfor om at få mine penge igen. "Det kan du få når vi er færdige med at arbejde" var svaret fra den ældre medarbejder..... jeg havde efterhånden mistet tålmodigheden og fortalte med store ord de skulle betale mig pengene retur før jeg forlod restauranten. Efter noget parlamenteren fik...