Jade Restaurant Naco — Restaurant in Santo Domingo

We have eaten here twice and the food and the service is terrible. It is nothing like their Santiago location. The staff lacks any sort of personality and doesn't even come back to the table to check to see if you need anything, the food takes a long time to come to the table, and some of the dishes are just horrible. The only thing that's worth eating there is the shrimp toast and the egg rolls. I have been to other Chinese restaurants here in Santo Domingo that are far more superior. I definitely would not return here.

I would also recommend that when your waitress drops shrimp on the table that she doesn't just walk away but actually offer to replace what she dropped on the table to the customers plate. Your waitress just left it lying there and my husband was quite upset because there was barely any shrimp on the plate to begin with and then some shrimp just left lying on a dirty table.

Also, a message to the restaurant: I see that when you have a negative comment you state that you're taking the necessary measures to improve things yet nothing has improved and people have the same complaints so clearly you're not doing anything to correct the situation. There is a lot of competition here in Santo Domingo and if you want to remain even remotely competitive I suggest that you improve the quality of your food and hire new staff because the people that you have working there are terrible. 5 minutes away from your location is a very delicious Asian restaurant with far superior food...

This is probably the closest to US Chinese food you can find, but quite frankly the food is NOT good. For starters we had the dumplings and the wontons and they were ok (there’s better options locally for that). For dinner we had the general tso and the chicken lo mean and the cho fan mixto. All the meat tasted old, hard, reheated, and just difficult to eat. The place was pretty empty for a Saturday night and after tasting the food I could tell why. The service was ok. We waited long times for him to come by or ask us if we needed anything, but when he did come...

This place is really dated. The service was okay but nothing more than that. Nobody made eye contact or smile. The mini fish eggrolls are really mini but not bad. Although we couldn’t find fish inside. The hot and sour soup was so bad, couldn’t eat it. The waiter never inquired why we didn’t touch it. It tasted like a burned teriyaki soup. Nothing like a hot and sour soup. Too bad. I was hoping it would be winner. The shrimp entree was okay. Shrimp were pretty small. The rice was cold and very dry. All in all we are being generous with a TWO...