Bakery l'Al'pain — Restaurant in Bonneville

Supposed to be open today, but closed, and no notice in window. It may be closed for a month, between seasons, as many shops are, so put a notice in the window and/or update the opening hours on Google, the later of which was supposedly only verified by the owner just 3 weeks ago. I drove 15km based on your reviews, not happy. If a customer can’t rely on internet info being accurate, and the owner doesn’t bother putting a notice in the window, reputational damage will follow, and money will shop elsewhere for good. I see now from past reviews that this is not a new problem for this business. Lessons are not being learned. Please don’t comment, as you did to a similar review in October, that you feel a 1 star review is unjust, that a PM would have been better - you must take fair public criticism...

The best and favorite bakery these last three years.

But have to mention that today I had a disconcerting experience that wasn't cool. I ordered a hot chocolate and waited as others were made, until I seemed the last one waiting and one was left on the counter. A minute later the taller, older woman with glasses came over and said it belonged to someone else. I said sorry, it wasn't noted anywhere, and she quickly asked if I paid for it. I said of course, and she said well if you

paid for it, keep it. She was quite rude and inferred I had stolen the drink, no apologies given. Uncool service. I wouldn't have cared if she had apologized, even briefly

Otherwise, the other staff and owners have...

Unfortunately, my husband got food poisoning after eating a baguette here. We’ve been eating the same things every day during our trip, and the only difference was that he ate a sandwich from this place and I didn’t and he ended up getting really sick. It might have just been bad luck, but it ruined a part of our trip, so I wanted to share our experience.

Update after response: The sandwich was eaten right away, it wasn’t stored in a backpack or anything like that. I appreciate the reply and explanation about the sourcing and hygiene checks. It may have been just bad luck, but still wanted to share...