Marechiaro — Restaurant in Nice

Until yesterday evening, I was a devoted fan of your restaurant. However, our dinner turned into an utter disaster, leaving us extremely disappointed.

First of all, we waited for our order for over an hour. When the pasta with clams finally arrived, we were shocked. Instead of fresh pasta, as stated on the menu, we received hard, store-bought pasta. And the clams? Only empty shells.

The tartare was the only bright spot of the evening, though it was marred by the delay of the fries, which were brought after we had already finished the tartare. The pizza, ordered for a special ingredient, turned out to be a surprise – instead of the promised ingredient, we were served something spicy without any warning, which was clearly not part of our plan.

But the climax of our disappointment was the water, which was brought to us only towards the end of the dinner. Immediately after the food was served, we approached the manager, an Italian lady, who seemed to ignore our problem and only came to our table 10 minutes after our complaint. During this time, we, hungry, tried to eat at least something, but we couldn't even finish half of the pizza and pasta. Nevertheless, we were accused of having "eaten" these dishes.

The staff not only did not apologize but accused us and continued to make excuses, offering to re-cook the pasta with sauce and clams – a completely ridiculous suggestion. They kept repeating the same thing: "qu’est-ce que vous voulez que je fasse?"

I was in shock. I always held your restaurant in high regard, but this dinner was the worst experience of my life. Any situation can be resolved if approached with understanding and respect. But accusing customers, claiming that waiting an hour is normal, and not apologizing even once – this is not the way.

We asked for a discount of at least half, as we were still hungry, and their service was aggressive and "accusatory." In the end, they removed one dish from the bill and stated that the payment was "a small amount." How can they decide what is a lot and what is not for the customer? This was a terrible experience, and unfortunately, I no longer plan to return to...

The food is good, the service is good, except for the dark-haired woman. I'm giving one star because of the completely sullen female employee. She doesn't know how to treat customers. Her behavior is rude. The order might have been misunderstood due to the crowd or noise. This doesn't mean you should treat your customers badly. It would be better for both your restaurant and her if you sent this dark-haired employee to a behavioral course. The other employees' behavior is quite good. When you read the replies to the low ratings, you’ll understand what I mean about this business.

Edit: Yes, you changed the food, but it wasn't our fault anyway. Also, I think I'm old enough to understand what people's attitudes mean. She was clearly unhappy with the situation, and her facial expressions showed it. I recommend she go to therapy or learn how to treat customers. Thanks for your apology anyway.

Edit2: This edited French reply clearly showed how right I was and how correctly I understood the situation. You’re a dishonest, unprofessional business that doesn’t improve itself. You should get ‘TRAINING’ from your other colleagues on how to speak to customers! You should go to therapy alone, I don’t need it! My suggestion to you: instead of responding to arguments, you could make better use of your time by going to therapy or getting training on...

I experienced extremely unprofessional behavior at this restaurant. My reservation was confirmed on the platform, and I arrived in a good mood, wearing a perfectly chosen outfit that matched the restaurant’s interior, ready to have lunch.

However, at that moment, a waitress came over with a man (possibly the chef). They started shouting “basta,” literally bulging their eyes, and announced that my reservation was canceled. Their behavior was strange, aggressive, and completely disrespectful.

Be careful: the restaurant first confirms reservations but cancels them only after the guest has already arrived. I find such behavior absolutely unprofessional and unacceptable. P.S. 😳😱 After reading the owner’s reply, I would like to clarify that I have never been their customer a few months ago, as they claim. I believe they simply mixed everything up. Unfortunately, this inadequate behavior continues. And booking through their website makes no difference — the situation remains the same

I would also like to note that after publishing my review, the restaurant attempted to contact me with threats and pressure to remove the negative review from Google. Such behavior is unacceptable and...