Le Réfectoire Vranken-Pommery — Restaurant in Reims

Seven people and we had reservation. Reception was friendly, seating easy in extremely beautiful surroundings. Unfortunately our “waiter” seemed arrogant, unwiling to attend and after quite some time, we had to ask for bread and water after wondering, why we - as the only table - werent given it already. Orders for food were easy, plates were small, though delicious and we asked the waiter “Can you please tell us something about this wine ?” (Pommery Grand cru 2009) - he replied “yes” and then went away. It could have been funny, a joke even, but he did not smile, didnt come back for 6-8 minutes and when he did, he totally ignored our table. Obviously we were seated in “his” area, since the other waiter took the other half of the terasse. Apparently he was offended, not interested in making this a better experience for our group. We discussed if we might had offended him, but none of us were loud, impolite or being intrusive. We had coffee and desserts afterwards - he never returned to talk about the wine, and both coffee, dessert and the invoice, we had to go to the bar to ask for. We were interested, easy to deal with, but this exact waiter made sure, only the food, the surroundings and to some extend the wine leaves a positive impact. Though the impact of his poor service leaves a far...

Went to the restaurant after a tour and they were NASTY. The hostess of the place was stunned we didn’t have a reservation but chose to seat us anyway. Ever other person was allowed to taste the champagne before they drank, we did not. Would not recommend going without a reservation. We got a different waiter who was not the hostess who got us a new glass and allowed us to taste and then we ordered the most amazing monk fish dish! Food was 10/10 service was 2/10 — 8/10 by the end. Worth the visit but request the lady or the waiter in the glasses. Other man...

Popped in quite spontaneously on a long drive north. Sat indoors and enjoyed the quirky and artsy interior. Very friendly staff made us feel very welcome despite us being probably underdressed for this quite stylish place.

Overall the food was good - the sea bream ceviche was really good. The chicks supreme was nice but perhaps not quite cooked enough for our preference. Steak tartare was nice and the side dishes were excellent especially the green beans. Overall recommended as a nice complement to the cellars and great for a relaxed break on a...