Gordon Ramsay au Trianon — Restaurant in Versailles

I hope they don't bury this review, so other people don't get punked like we did. We were way better treated at the 20 euro cafes in Paris than here. The service is awful, the staff is slow and snobbish, with the exception of a younger blonde guy who was the only one acknowledging us and the sommelier. Everyone else either treated us improperly or completely ignored our existence. I don't even know where to start.

My husband and I are the biggest fans of Gordon Ramsay, and we made sure to save ahead in order to have this meal. This was HUGE and important to us. We were in Paris, so that added $100 rides to the expenses. This ended up being a +- $1100 expense for a $0 experience 😑

Our courses took 30 to 40 minutes to arrive (we had the 8-course meal). They were extremely careless and slow. Literally, everyone who arrived hours after us left before we did, with no apologies or explanation whatsoever and we had to practically beg to pay the check. After waiting 30 minutes my husband raised his hand to be acknowledged and the lady that seemed to be running the show gave us the cold treatment “because he raised his. Rudeness and carelessness all over. The lady who brought the card machine said, "AFTER processing, how I made a mistake by selecting dollars (my home town currency) and not euros and she needed to run the card again because she didn't believe it went through, even though the paper said "APPROVED." Not to mention, I was the only person of color in the room, so no surprise ha? Sorry I’m young and black and can pay the check. Must be a shock for you guys.

Last but not least, I made a very specific note on my reservation, saying that it was my husband's birthday, but of course, THEY COMPLETELY IGNORED it because they were too busy currying favor with another table that knows the chef.

I wish Gordon could take all the advice he gives and apply it to this particular business because it was not just disappointing; it completely ruined a special occasion. If you are in Paris, go to Maurice or George V. Go to any cafe or McDonald's to be treated in a more proper way. The food was good, and the wine selection was good, but a place like this is about the experience, and this was one of the worst experiences we've had not just in fine dining, but in general dining. Thanks for nothing. Disappointed doesn't even begin to describe how we feel. Don’t go there, don’t spend your money there. It’s France there is so much good food and amazing service anywhere. This is a waste. Trying to book somewhere else to celebrate my hubby birthday again. What a freaking...

EXTREMELY EXTREMELY UNDERWHELMING. I’d like to start by saying that the first several courses were very good, and certain members of the service team were excellent (the young guy with short blonde hair, as well as the Somm). Everything else about our experience was VERY disappointing.

The meal started off great, but then everything grinded to a halt. We waited 30+ minutes for the main course, and every course after that took FOREVER. We watched at least 5-6 tables get their main courses before us, when we had arrived an hour before any of these tables. How is this remotely acceptable? Also I was still hungry at the end of the meal…….

Throughout all of this waiting, we felt absolutely invisible. Nobody came to check on how we were doing, or made sure we were doing ok on drinks. The brunette woman who I assume is the Head Server (who others on here have been complaining about) was aloof and unprofessional. She spent all of her time and energy on other tables who seemed to be personal friends of the chef.

I have 10 years of experience working as a server/supervisor in a Thomas Keller restaurant in NYC, so I know A LOT about hospitality (way more than the people who manage this place). I’m not going to be gaslit by the manager or head server with some lame excuse about how they were understaffed or busy. The Female Head Server was just standing around talking to her co-workers most of the time.

And then the most humiliating part of the whole experience was when we had to beg for the check at the end (mind you, we had been there for 3.5 hours, and had watched many other tables arrive and leave before us. Our final plates had already been cleared for 15 minutes). Then after we swiped our credit card, the host tried to tell us that we would need to swipe the card again. Even though the receipt clearly said the payment was accepted. It seemed like she didn’t think we would be able to pay the bill. Do you people have no shame???! Oh yeah, and I had to ask for my coat on the way out too, because the host and Head Server were busy gossiping about our check.

We get better service at every small cafe and bistro in Paris than we did at this awful tourist trap. Shame on Gordon Ramsey for allowing this restaurant to be such an absolute scam. I’m never going to another one of his restaurants unless if you guys...

We booked this restaurant as we were staying in the hotel for a few days on our visit to Versaille.

The hotel and restaurant are beautiful. Staff are friendly but for a restaurant of this calibre, very understaffed. Understaffing is a general theme of many businesses around the world, however, it shouldn’t be an issue in a restaurant in this class. That being said with the service as is, it limits its ability to achieve those coveted Michelin stars.

Wine/champagne services was slow. On many occasions customers either poured their own or had to be prompted to refill their glasses.

When it was poured they poured too much which caused it to be warm by the time it was consumed.

We chose the Prestige tasting menu which was a 9 course tasting menu. I’ll point out only a few courses.

Abnormally long waits between courses. Almost uncomfortably long. Might be short staffed (UPDATE: confirmed staffing shortage with the chef)

We waited 30 min between course 4 and 5 out of 9 courses. We had to prompt the waitress who said she would go ask with the chef.

The 5th course - that we waited for, was not worth the wait as they rushed presentation. The artichoke with the ricotta cheese again felt out of place with the sour berries and barley. The beef itself was flavourful, cooked to a perfect medium rare and went well with the sauce of cardamom and barley.

Main waitress who served us agreed that too many flavours were added in the main course of beef. Also agreed with too much time between the courses.

We asked them to speed up, which is not something I have ever had to do for a tasting menu. This was probably my 40th tasting menu and so I’ve never experienced it before.

We got to meet the chef Gabriele Raviosa, a 35 year old chef with lots of energy and passion. He was really nice and will certainly go places. It’s not easy running a restaurant without all the staff that you need to provide the experience. So kudos to him for keeping it together as much as he did without the staff required.

With better service and working on some of those flavour combinations this could...