La Petite Venise — Restaurant in Versailles

Visited this terrible restaurant today. Firstly it took a long time to place our order. I ordered the vegetable tagliatellie. When it arrived there wasn’t a single vegetable in the dish. It was just plain pasta with oil and herbs. I informed two waiters about this before the manager finally came. The manager said “it is a pasta with vegetables dish.” I said yes but there is no vegetables in it. I showed her the dish which had no vegetables in it. I also highlighted to her the poor service. The manager still continued to argue that my dish consisted of vegetables even though the plate is right in front of her. I told her the menu is misleading and asked if the dish can be taken off the bill as compensation. The manager said they can offer free dessert and I said we don’t have time as we have been waiting for a long time for service (by this point almost 2 hours). Bear in mind the 2 hours was just for a main course (no starter or dessert). The manager agreed to take off the bill and took the food away. But the bill still had the dish listed. The manager came back again to say they can’t take it off the bill and said the only compensation is a coffee. When i asked about the fact she said earlier it would be taken off the bill, she said she didn’t agree in the first place. Then why nod your head, say ok and take the plate away? And now, even the dessert was no longer offered! (We didn’t have time for this anyway). Left the place feeling hungry and unhappy. Absolute lies, terrible service and terrible food with no care for customer satisfaction at all. We ended up paying a ridiculous amount for nothing. My husband and I felt that we were discriminated because we are Asian. Please avoid this scam place...

Still feeling nauseated hours after leaving the restaurant La Petite Venise today….

Found a 2-inch piece of thin metal in my tagliolini dish after about 5 bites! I shared most of it with family members before discovering the metal and we all stopped eating. They had hardly eaten their own dishes yet at that point.

The receptionist in black outfit came and apologized and asked if we wanted any drink or dessert - I said no and told her I felt nauseating, as the metal could be toxic and contaminated the food that I / we already ingested. I asked for refund instead as we couldn’t continue to eat/drink anything. She just left our table and didn’t return. We got up to leave and on the way out passed the receptionist in black again- she told me that we didn’t have to pay for the extra, as if she was doing us a FAVOR ( we reserved 3 tickets plus meals for 2 adults and one child for $164 online but for the meals, any drink other than tea/coffee was extra and any fish or chicken dish was $5 extra as the pre paid meal only provides pasta without meat as main course. We had a sparkling water and a fish dish as extra, less than $10 extra cost). I told her again I was feeling nauseated and that we should be refunded for our meal. She apologized again with a smile on her face “it is our mistake” she admitted unapologetically, and added “you won’t die”. We just left.

We stopped by a McDonald outside the Palace after we left La Petite Venise since my kid was still hungry…

Terrible terrible dining experience and it unfortunately left a very unpleasant memory on our otherwise overall pleasant...

Lovely terrace worth sitting on compared to other food venues within Versailles with a great range of Italian cuisine.

Those were the positives; for the rest: the lemoncello spritz was below par, the menu items very expensive (as expected in a touristy attraction), and the food took 45mins to arrive -worst was the both meals ordered were cold plate of meats and cheese. The staff seemed in utter confusion, blaming one another whilst turning away customer after 15:30 but had lovely banter (which unfortunately doesn’t make up for the “experience”).

If you plan on spending the day in Versailles, I strongly suggest you plan food in advance.

Update: I’m glad to see the establishment responded back to my review, without addressing the points I highlighted. I will add that purposefully indicating closing time of 5pm on Google but “indicating” in a very transparent way that the kitchen closes at 3.30pm on your website is not misleading at all (hint of sarcasm). I am feeling so nice, I’ve attached a screenshot of your website showing me your closing time, but please feel free to show which links I must click to see the kitchen closing time specifically. Regarding the quality of the ingredients, I have no doubt the staff work their hardest to serve the highest quality meals, but waiting so long I could think the chef went hunting his own meat and had time to milk cows to serve us a platter of cheese...