Nah am Wasser — Restaurant in Berlin

MEAN AND SCAMMY:

I last visited here before the pandemic and was impressed.

However, I just left on the 26th of September,election day in Germany, very disappointed with my experience there.

I strongly suspect the staff there are both messing with customers at random, and skimming money from the till. Here's how it works:

I queued up and ordered a smoothy, vitamin C Kick, to go so I could enjoy the sunshine after voting.

The girl took the order and immediately popped the cash box open without asking how I wanted to pay.

Before I could say a word she said"no credit cards, no credit cards".

I told her I didn't have a credit card, just an EC card which they do accept.

This really annoyed her, but she gave me the card reader to pay with my card.

While the payment was clearing, I noticed, she didn't cancel the cash payment or ring up a new sale from the card.

Also she didn't print out a receipt.

She said I can wait at the To Go window, which is outside on the street, for the smoothy.

At the To Go window, various people after me in the queue all got their orders before me and left.

I thought I was getting "special treatment" due to not paying cash.

Eventually, I went back inside to the smoothy counter, which is further down from the Kasse, to see what was happening, when the picture became a bit clearer.

I could see the person at the juice counter had several dockets to make "Saft" (juice) lined up.

None of them was for a smoothy or a "vitamin c kick" smoothy.

Now I could see that this wasn't entirely a case of the girl being annoyed by me, but a part of a simple scam she was running.

But I had no more time to play my roll in it, so I went back to the girl at the Kasse and asked for my money back.

And here is where it gets interesting :

The girl on the Kasse rung up another "no sale" and took 5 euro out to give me. (she had decided to keep the 50cent as a tip).

She didn't reverse the sale back to my card.

"Next time bring cash" was her final word, no apology for the delay or mixup.

She didn't call out to the juice counter to cancel the smoothy.

Game Over.

So here is how it works:

When a customer wants a smoothy To Go, she does a "no sale" to open the till and takes the cash for the smoothy.

The customer waits outside, until she gets a chance to go to the juice station herself to make the drink. (the actual person on the station is not involved).

It probably takes a while to get the opportunity to do this which is the reason for the Long Stand.

But she gets it eventually and passes it out the window to the tired but grateful customer.

This leaves the Kasse with 5,50 extra in it which the girl can later slide into the tip jar, or her own pocket.

I'm sure there is a more innocent explanation for all of this, and I am simply not being patient enough for my drink. Twenty minutes should be a reasonable wait to make a smoothy,right?

But if the person who counts the money at Nah am Wasser is reading this, they can check the amount of vitamin c kick smoothies sold on the 26th of september(election day) and compare it with the amount of refunds made, EC card sales, and "no sale" openings of the kasse.

I hope to god I am wrong, and they all add up correctly.

In the meantime, while I was waiting so long for the smoothy that never came, I took these pictures of broken glass in front of the door that people with dogs and children had to walk all over for the whole time I was there. Staff members also passed over the shards several times without picking it up.

To sum up: It's a popular spot, but way too chaotic to be...

Nah Am Wasser is an enchanting escape in Berlin’s bustling coffee scene, a riverside haven that effortlessly blends old-fashioned allure with modern comforts.

The moment you step into Nah Am Wasser, you’re transported to a bygone era. The vintage decor, adorned with well-loved wooden furnishings and cozy nooks, creates an inviting atmosphere that’s both nostalgic and comforting. It’s a place where time seems to slow down, inviting you to savor the moment.

The attention to detail is impeccable. The soft glow of dim lighting and carefully selected background music enhance the overall ambiance, making it an ideal spot for relaxation or engaging conversations. The baristas, clad in charming retro aprons, add a touch of authenticity to the entire experience.

The coffee at Nah Am Wasser is nothing short of exceptional. The menu boasts a diverse selection of meticulously crafted beverages, from robust espressos to velvety cappuccinos. The dedication to quality beans is evident in every sip, ensuring that each cup is a delightful journey of flavor.

What truly sets Nah Am Wasser apart is its commitment to community. The welcoming staff, passionate about their craft, contribute to the inviting atmosphere. It’s a place where strangers easily become friends, united by a shared love for outstanding coffee and a desire to escape the pace of modern life.

In conclusion, Nah Am Wasser is not just a coffee shop; it’s a riverside retreat where vintage charm meets the art of brewing. If you’re in search of a place to unwind, connect, and savor exceptional coffee, Nah Am Wasser is a five-star experience that leaves a lasting impression on Berlin’s...

To the Management of Cafe Naham Wasser,

I wanted to take a moment to give a special shoutout to two of your incredible employees, Ebba and Chanel, who have completely elevated my experience at your café over the past three weeks. As someone who visits almost daily to indulge in your delicious hot chocolate, I can confidently say that their bright smiles and welcoming attitudes are just as much a part of why I keep coming back.

These two wonderful ladies have a natural warmth and energy that instantly light up the space, no matter how busy or chaotic the day might be. Their professionalism is outstanding, and they handle everything with grace and positivity, even when the café is packed. Their ability to make every customer feel valued is truly a gift!

Cafe Naham Wasser is beyond lucky to have such dedicated and hardworking individuals like Ebba and Chanel. Their genuine kindness and attention to detail make all the difference, and it’s clear that the success of this café is, in part, thanks to their incredible efforts.

While I haven’t had the pleasure of interacting with the entire team, these two stand out in the best way possible. A huge round of applause for their dedication, hard work, and, most importantly, their beautiful spirits. I truly believe they are destined for great things, and their perseverance proves they’re not far from achieving them.

To Ebba and Chanel: Keep shining, you’re both...