Oeuf — Restaurant in Berlin

A waiter chased my partner outside the establishment and accused them of not paying. After waiting 15+ minutes at the table, they decided to leave because no one had come to take their order. Sometimes you can order from the QR code and other times a waiter comes to the table or the QR code doesn’t work (like the first and last time we’d visited)

The waiter berated them and insisted they pay for the table though they hadn’t ordered a single thing. Paying for a table is unheard of if not absolutely ridiculous. If this were the case, you ought to let people know as you seat them. Similarly, it would be sensible to mention ordering through the QR code as you seat someone. The entire thing is particularly frustrating because the waiter insisted on bringing them back into the restaurant to yell at them in front of other customers. I did not come here to tell anyone how to do their job, but rather to remind them to have some care in the way they treat other human beings. It is absolutely heartbreaking to get sweet/stellar treatment one time and be completely disrespected the next.

The food was good, and I brought my partner there cause they like eggs. Even though I’m much pickier about how I like mine prepared, I was happy to see them happy eating a lovely breakfast sandwich. Unfortunately, we will neither be returning nor recommending the spot to anyone. No meal is worth being made to feel...

Service: The waitress was rude, we tried several times to get her attention to ask a question and she just snapped at us “Use the QR code” (this was not our question), when the last TWO times we were there this same girl told us NOT to use the QR code. So that was upsetting and unnecessary. Please get this sorted.

Food: Honestly the ONLY reason we go to this cafe, it’s amazing and continues to be. It’s pricey. We had breakfast for two, one drink each, one dish each and a dessert and paid 45€.

Other: We tried to make a reservation and were told that 2 people wasn’t enough to make a reservation and yet when we arrived there was a table reserved which was then sat by 2 people alone. So that was odd.

There was a table of two who were being very strange, putting their boots up on the chairs etc. It was QUITE uncomfortable and unhygienic and the staff said nothing to them.

Overall: I’ll probably not be returning anymore honestly. The food is good but at the price point it’s a bit ridiculous that I’m being snapped at by the staff and have people next to me putting their wet boots up on the chairs and taking naps with their feet...

It is so sad that service could actually make you forget how good the food really is. For instance, I had the croque chevrou (sorry the spelling) and it was really good, lovely quality and credit to where it belongs.

Now, service, bit of a thing, they were very kind and polite but there were some elements that really affected my overall experience. Our table, despite being reserved (online booking process) was given away to some other people, somehow - not a good start. Drinks took quite some time to arrive as well, 30 minutes after ordering - food came almost after drinks, then again, positive thing among the negative elements.

At the end, we wanted to split the bill, and the staff did not want to do it after we kindly requested it - so, again, service could have been much better in really simple tasks that could have been...