Café & Hotel Knösel - Heidelberg — Restaurant in Heidelberg

Food was not to my liking, but I was very dissatisfied with the treatment of a friend. This is discussed in the "dietary restrictions" section of this review. In short, the service rating went from a 4-1. Hospitality should be a priority, especially at a hotel & cafe. Here, our meal was salad, Maltauschen, and a tiny, cold slice of apple pie. The majority of the group was strongly dissatisfied with the meal, and we all got ice cream afterwards instead. I deleted a previous review as I acknowledge the lack of professionalism in my previous review. However, the review I made was responded to with a very unprofessional response from the hotel. They stated that 40+ groups had enjoyed the same meal as I did, that it was a shame I kept my name anonymous, and that they would be passing on my review to the tour guide, as if leaving a review is a bad thing. With all due respect, this is a business. Café & Hotel Knösel - Heidelberg WILL see people who don't enjoy this business, and there WILL be people who DO enjoy this business. It simply wasn't for me, and to respond unprofessionally to my subjective, honest review is not the way it should be handled. I have adjusted ratings in the past due to positive responses from management, but this did not cause the opposite effect, as my review here was already a one star. Do not recommend eating here. The 3.8 star rating as of 6/20/2024 reflects a lot...

DO NOT GO TO THIS PLACE. If I could rate less than 1 star, I would. If you are non European, American especially, they will be extremely rude to you. My husband and I live in Germany however we are from America and we have not quite learned the German language, so we were treated extremely disrespectfully and had HORRIBLE SERVICE by both our waiter and the blonde tall man behind the bar. I asked for multiple items that I never received, we received the wrong food, the server hardly came to the table, and the food was sub-par. We also have a baby, and the server and blonde bar man made several rude comments about the fact that our baby got food on the floor from his high chair??? I’m sorry I don’t quite understand what is the point of going to a restaurant if they expect us to clean every crumb before leaving.. it’s not like he dumped an entire plate of food on the ground, he dropped a couple fries and such, as babies usually do. I’d imagine other children have eaten there before? So if you have children, or aren’t a perfect non-mess making eater, or are not European and fluent in German, or just want good quality food, go...

I had one of the worst restaurant experiences here. From the moment I entered, I was greeted in a rude and unfriendly way. I simply wanted to check for a free table, but instead of welcoming me, a staff member stopped me abruptly and pointed to a sign, speaking in a very unpleasant manner.

When I was finally seated, I was given a very poor table choice. The food was a complete disappointment: I ordered the “Maxi Breakfast” (around 15€) which consisted of an omelette toast overloaded with creamy cheese and two eggs that were not properly cooked. Nobody even asked me how I would like my eggs prepared. The avocado portion was just two tiny pieces — far from what was advertised.

The overall quality, presentation, and taste were unacceptable, especially for the price. Having tried many restaurants around the world, I can honestly say this was one of the worst experiences I have had.

I do not recommend this restaurant at all — both the service and the food need serious...