Bäckerei biokaiser — Restaurant in Hesse

I would like to share or update my opinion for this Bio Kaiser. After my first review, I visited three times more.

In the second visit, a young staff made a mistake even if I asked twice where is the ordered bread. She pretended giving everything, until another customer brought me. And she didnt say anything (No Sorry), looking at me.

Yesterday (I am sure it was the last time in my life in Bio Kaiser) I was there to take my magic box. First of all, all customers for magic box should wait outside the store, but normal customer could go inside anytime. (I felt that this is the discrimination)

The same old staff(with black and short hair) took my order. Even if I said a simple, clear and polite word, she pretended not to be heard. I told her at least more than twice, even if there was no noise in the store).

For another bread, I was confused with the detailed info. So I needed a few second more to think about which bread I can take or want. However, she didnt listen to me and took some of breads to the box. After that, she was talking with a young staff and looking at me with a pitiful eyes. I was only the international customer. I watched her, how she treated other german customers (Smiles and giving extra breads and so on.)

There were some more details. I dont want to explain.... because I am already disappointed at her and Bio Kaiser's service.

Again if Bio Kaiser would like to treat customers in this way, please withdraw the Membership of TOO GOOD TO GO. Sometimes I go to Bio Kaiser in other cities as a normal customer. But from now on I won't be there!! Never ever!!

There are other stores with good service and quality.

This evevning I was in Bio Kaiser in Darmstadt city center because of the collection of the Magic Box from "Too Good To Go", but I have a terrible experience.

I arrived at the store one minute before and first was told to wait for a second. After me in 1-2 minutes other people also came to get some food. However in my turn the old female staff said to the young staff in frond me that a normal customer should be first, even if it has been already reached to the time for the collection of Magic Box.

In addition, while I ordered, they didnt listen to what I told and gave the bread to the other customer, which I already ordered. When I left the store, they gave me the extra small bread.. Maybe they felt also that something went wrong from their side. Almost I was gonna say "No", but I didnt want to make any problem there because of other customers.

I felt that I was discriminated by the staff, because I use the App "Too Good To Go". I thought that all customers should be treated equally. I used to get food at Bio Kaiser without "Too Good To Go" and sometimes I use the App because it could help to reduce food waste and also I can save money. If I am treated differently from other "Normal Customer", why should I go to Bio Kaiser? People can say that it is only the fault of the staff, but Bio Kaiser Company or Shop owner has a responsibility to manage the situation or educate the staff. If the different treatment between Too Good To Go and normal customers is the policy of Bio Kaiser, please Bio Kaiser can change the collection time also. The User of the app should pay money and time to get food there.

I am considering to complain this situation to the company("Too Good To Go" & Bio Kaiser) officially.

If you are the user of "Too Good To Go" or want to get food at Bio Kaiser in Darmstadt, I seriously and really will not...

Der Bagel hat super geschmeckt, aber es gabt einige andere Faktoren, die mich gestört haben: Die Preise sind super teuer. Für den Bagel 4,95. Der Kaffee war zu bitter. Die Dame, die hier gearbeitet hat, war komplett genervt könnte man merken - sie hatte so laut die Geschirr „geschmissen“ und die Schränke zugemacht, dass wenn man gechillt sich hinsetzen will und in Ruhe esst das definitiv nicht der Platz ist.

Die 2 Sterne sind für die Qualität des Essens, aber ich würde hier nur abholen ind irgendwo anders entspannt...

Bin regelmäßige Kundin. Wollte heute mit meiner vollen Brotkarte das Gratisbrot holen. Ich wollte zwei Brote haben und bekam dann das deutlich günstigere Brot gratis und nicht das Teuere. Auf Nachfrage hieß es, weil ich das Günstige zuerst genannt hatte!!! Ohne Worte, ich bin fassungslos!! Ich war dann so erzürnt, dass ich das Wechselgeld leider nicht nachgezählt habe und somit nicht gemerkt habe, dass mir die Mitarbeiterin auch noch fünf Euro zu wenig rausgegeben hat! So schnell kaufe ich da...