We had a very poor experience with the service at this restaurant. The waitress was rude and impatient. When we wished to order only one beer (out of four guests), her expression was of complete disbelief and judgment. Her attitude further deteriorated as the meal went on. There's already no trace of smile by the middle of the meal.
When we requested the bill, she left us hanging. After patiently waiting for tens of minutes, we finally decided to walk up to pay. Another man (who appeared to be her boyfriend) chose to prank us, by saying that we just have to pay him. This is unprofessional and insulting, especially after an unpleasant service. Meanwhile, our waitress was sitting on the side enjoying the joke.
We were disappointed that she was not even concerned with getting us the bill. We felt neglected and discriminated against. Though we have no way of knowing the underlying cause of this treatment, it felt like blatant racism.
We advice future guest, especially those of asian descents, to stay clear of this establishment. It's not worth the risk of...
Read moreWe had such a great experience at this restaurant! They revived our faith in great German food in great German proportions at a fair price. After the previous night having a poor experience at Alte Haus in Bacharach, we felt like we got back on track with this restaurant. We were staying in Bacharach and got confused and worried about making the late car ferry, so we initially cancelled our reservation to the restaurant. When we realized it was probably going to work out, they took us back in and we had a meal fit for a king. I had the schnitzel with Riesling sauce, which was my favorite schnitzel of the whole trip. My wife had the Venison goulash and loved it. She was deciding between it and something else and the waiter recommended the venison because it was more in the season. Our wine was very good and the portions were great. The interior of the restaurant was very interesting. The food came out quick and hot and at the end of the night, we easily made the car ferry. This was definitely one of more memorable meals on our...
Read moreWe stayed there in September, -more correctly we tried to stay there. The room was extremely small, the bath even smaller. 3rd floor and no elevator. As we had a long drive behind us, we went to bed at 2100. No sooner had we gone to bed, the PARTY started: The boardwalk and the Bar on 1st floor was the place for the party. Our room was directly above and facing the boardwalk. We were very tired and tried to get to sleep, we assumed the party would stop at 2300, than we hoped for 2400, than 0100 at which time an accordion joined the part outside our room. Finally at 0200 we had it, we had not slept one minute and dressed to leave. By the way, the stairway was the place for guests in the Bar to smoke, consequently it worked as a smokestack ending up in our room. At 0200 we left, and made it clear we would not pay anything for all this nuicance, he could send the bill to us if he felt so. The result? The owner sent the Police after us! Well, they were understanding and agreed with us. What a horrible place. Do...
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