Cakes labeled wrong and even though I pointed with my finger on the cake I wanted I got a completely different order and it was small - price is not justified at all. They show one sliced cake behind the glass but when you pay they slice that cake and give you just 20-30% of what you expect.
When they asked if anything was wrong and I pointed that they gave me not what I wanted I got a “don’t care” response that I must “kassieren” which I understood like “you can just pay for another one”. At least they didn’t shout and said it calmly. Thank you but that’s not the experience I look in a cafe especially in this price range.
They also first take the payment from you and only after will you see your (if you are lucky) order on a slightly hidden corner table.
With such customer service don’t expect your business to grow. Competitors don’t sleep, you know.
Some good things: Matcha Latte was OK but they could put a bit more matcha and a bit less milk. workers are friendly more or less but they don’t care if they execute your order wrongly sitting outside is ok but half the tables and chairs are wet if it’s raining (the roof above is very small and doesn’t protect all seats)
Update: added another star for taking actions. Thank you for listening to...
Read moreQuality of coffee is straight disgusting. Asked for a hand brew or a filter coffee, none was served. Took two coffee crema which were just disgusting and just too strong caffeine wise. Got served my coffee in a broken mug. Coffee cup plate was not available. Table was dirty and full of crumbles, so I had to ask the unmotivated waiter to clean up. Service was a joke. Overall an unpleasant experience. Waste of...
Read moreI was there yesterday around 18.30 pm, I ordered a winter coffee and I really need to say it tasted really good, the worker(young woman with blonde hair)was so nice and even I don’t speak German she spoke English with me, she was really friendly.Her colleague(young woman with brown hair)was also so nice The coffee shop was really nice and it has a comfortable atmosphere I will...
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