Ruff's Burger — Restaurant in Munich

Hi there, I’m writing this review because I actually eat here at least once a month and I’ve always really liked Ruffs Burger. Even though there’s now a lot of competition around McDonald’s, Burgermeister, and Hamburgerrei across the street I always come back here.

I usually order the same thing every time: the chicken burger with fries. It’s always been really good, and I wouldn’t change it for anything. Today, however, it was different. The burger tasted strange, almost a bit undercooked, so after two bites I stopped eating it and just had the fries.

I mentioned it politely to the staff, and they were very nice, but they explained that they had changed the chicken, and that it now stays like this even if fried longer. They said other people had mentioned the same thing, but that this is just how the chicken is now. Honestly, I expected maybe they would offer me a new burger, an alternative, or at least some kind of gesture. Even something as small as offering me a cookie would have made me feel better because otherwise, I basically paid for a problem.

I sat there eating, thinking my burger was undercooked, and only after I brought it up was I told, “oh, we changed the chicken, that’s just how it is now.” I feel like this is something that should be explained upfront, instead of letting customers pay full price, try to eat something they think might not even be cooked properly even if it is, and then just be told “sorry, that’s the way it is.” That left me feeling really unsettled. I’m not the kind of person who insists on a refund or demands compensation, but in this case it almost felt like it was my fault for not knowing they had changed the chicken when really, nobody informed me. And yes, I know it’s “just a burger,” and maybe it sounds superficial, but the truth is not everyone has money to waste. As a student, I don’t always have €14–15 to spend easily, but I make the effort because I like treating myself once in a while. So it feels unfair to pay for something I couldn’t eat, and just be sent home with a “sorry, that’s how it is.” I don’t want to speak badly about Ruffs Burger I’ve always liked it and recommended it! But this time I left honestly disappointed and confused. With all the competition around, I think it would make a big difference to show a little more care for customers in...

Ruff’s burger is now a popular chain of burger restaurants with serveral locations across the Munich Area. On this occasion we visited the one in Occamstrasse just down from Munchner Freiheit, which is nestled in the charming and vibrant Maxvorstadt neighborhood. We decided to try the BBQ Plate which contained BBQ chicken wings and Ribs, garlic bread, coleslaw and fries which you can “pimp” all for 24 euros. We could have shared but we ordered one each along with a garlic fries and truffle fries. It was an impressive spread served with a tangy housemade BBQ sauce. Everything was tasty for me the chicken wings being the highlight especially with the BBQ sauce. The pimped fries, these weren't your ordinary fries - thick-cut potatoes perfectly fried and then generously topped with truffle oil, minced garlic, parmesan cheese, and fresh herbs. The aroma alone was worth the price! The truffle wasn't overpowering but added that distinctive earthy luxury, while the garlic provided a punchy contrast. The restaurant features a modern yet casual décor with wooden tables and industrial-style lighting. Though compact, the space feels welcoming and buzzes with energy, especially during peak hours. There's also a small outdoor seating area perfect for enjoying your meal on warm days. It was also clean and well maintained. Beyond beef burgers, Ruff's offers chicken options, vegetarian burgers, and even vegan alternatives. They have interesting specialty burgers with unique toppings and flavor combinations for the more adventurous eaters. The staff was friendly and efficient, taking orders promptly despite the busy environment. Food came out reasonably quickly considering everything is made fresh to order. Perfect for: Casual lunch, dinner with friends, date night, or satisfying a quality burger craving without going to a full-service restaurant. Occamstrasse 4,...

Encountering a burger place with such high rating and high numbers of reviewed is really hard not to be biased. Therefore, I will try to base my review on “this is a burger place I just coincidentally passed by”

Overall, my experience here was pretty nice: Clean environment, reasonable price(same with many other burger place in Germany), nice interior design, good amount of customers.

Now, the burger. The burger I ordered is a Cheeseburger. It is a really solid one. the taste of it is well structured, it’s definitely not a weak burger. The bread is crunchy yet not too cookie-like. I really enjoy the bread part. The sauce and the veggies are well-round okay. The meat is really fresh and really really well cooked! The really brilliant part of this burger is that it’s not too greasy like many burger failed to delivered a clean burger. All the greasy and juice are carefully absorb within your mouth. And again, the bread, I love the bread on this burger.

Iconic: 🌕🌕🌕🌑🌑 Tastiness: 🌕🌕🌕🌕🌗 Price (reasonable?)(Cheeseburger is 6 euros): 🌕🌕🌕🌕🌑 Service: 🌕🌕🌕🌕🌑 Environment: 🌕🌕🌕🌕🌘 Would I visit again: 🌕🌕🌕🌕🌑

I would totally recommend you to...