Brasserie zu Gutenberg / Potsdam — Restaurant in Potsdam

When we went there a few months ago (without reservation), we had a good impression of this brasserie. The service and the food were pretty good. We then decided to go back there this weekend. We arrived around 7:30PM on a Saturday evening and the restaurant was half empty. As we greeted the staffs and tried to ask a table for two, we did not even had time to finish our sentence in German that the waiter interrupted us in English to say that they don’t take customers without reservation. No greetings, not even asking if we have one or if we wish to make one, he pretty much just kicked us out the restaurant immediately. Just the way that was communicated to us was so off that we got suspicious about whether this was the true reason. This condition is not even mentioned anywhere. After checking the other comments, we came to the conclusion that at least one of their waiter has a habit of rejecting or being rude to a certain kind of customers. We give a one star rating to make sure other people won’t waste their time on gambling on a quality service and disturb this particular waiter that should probably reconsider his career choices. Anyway, there are other good German restaurants around Potsdam with the same quality of food and a very welcoming...

I had a meal here with my friend. Food was pleasant enough with a nice view down the street if seated outside. Service was decent enough from one of our waiters, the other kind of mocked my friend when she requested no onions due to intolerances. Later when we got the bill, the same rude waiter came with the receipts and emphasised loudly to us that tip is not included. When we said ok we don't want to pay a tip, he kept acting ignorant saying "There isn't a tip included in this, you have to tell me how much" and kept pushing it. We ended up rounding up each of our amounts (split bill), with him scoffing and shaking his head the whole time, clearly pissed off. When he walked away a lovely German lady who overheard everything backed us up and told us that you do not have to pay a tip in Germany, don't listen to people like the waiter who do that. Felt so validated after that, and even more pissed at the waiter's attitude. Would...

We were two couples eating there together. The service was polite, but it took almost an hour from ordering to receiving our food. Two had Wienerschnitzel and one had coq au vin, both dishes were tasty and well-prepared. The last of us had white fish with fresh asparagus, hollandaise sauce and white potatoes. Unfortunately, the fresh white asparagus turned out to be a huge disappointment. It had been cooked for far too long and had become soft and chewy. Too bad, because the fish was actually fine. We pointed this out and the waiter immediately admitted the mistake, and a little later he brought us an apology from the kitchen. It must also be said in fairness that the restaurant rectified the mistake by reducing the bill...