I thought hard before posting this review as I have been a customer of Le Raj for approximately 4 years. Previously I have enjoyed my food and found the customer service good although I would agree with other reviewers that the delay in the restaurant waiting for mains is often significant. However on the last two occasions I have been most disappointed. The first of these the food was not up to its usual standards and I did not enjoy it at all so I did not attend for a couple of months and when I decided to give it another go tonight I have again been very disappointed. I ordered at 6:30pm (there are six of us so its a sizeable order totalling £89) and was told it would be ready for 7:30. I got there at 8pm and was handed the box. Got home 10mins later and dished up only to find 3 rices and 1 chips were missing and the naan breads were not plain as ordered!! Rang the restaurant to be told they were extremely busy and that I would have to wait for a manager to call me back!! Terrible customer service and I paid for items I did not receive. Very displeasing. I would no longer recommend...
Read moreVery disappointed with my experience at this restaurant. The sign out front displays an all you can eat buffet for £11.95. When we arrived in the restaurant we asked a member of staff if the buffet was available and we were told no.
Not until we were offered 20 poppadoms for the table without being told they were £1 each.
The drinks were poured from a plastic bottle behind the bar and cost £3 each, they were warm and not very pleasant at all.
The main server for our table was very rude and had a very distasteful attitude towards us when we explained our confusion of the charge for the ‘complimentary’ poppadoms.
And to top our experience off we were encouraged to leave our car at the car park all night for free, which we later discovered to be not true as there was a £45 parking fee!
As a group we were extremely disappointed and will not be...
Read moreStunned beyond belief! We have used this restaurant a number of times for a takeaway. Travelling a 40 mile round tip to collect and easily spending well over £50 a time. Tonight I rang for our usual order. The man who answered the phone was shocking and extremely rude, downright vile to be truthful. He ridiculed my order, acted like he didn’t have a clue what I was talking about (because I said Karahi chicken and not the correct Chicken Karahi !) made me repeat several times while he made fun of my perceived ignorance. I am not Indian I just like a good curry!! The experience got from bad to worse, leaving me quite upset by his lack of customer service and sheer offensive and abusive behaviour. I will never attend this place again under any circumstances. A business is only as good as the staff they employ....
Read more