Pho Bui - Vietnamesische Küche — Restaurant in Verwaltungsgemeinschaft Heidenheim an der Brenz

The food is very good and authentic. Spring rolls, which in many places are simply store bought and heated up, seem hand-made. I recommend the coconut curry with crispy chicken breast, the summer rolls and the fried rice, as well as the crispy fried banana dessert.

Due to the food being really delicious, we went there three times.

Unfortunately, on our third visit, we had a very bad experience on the service side. The lady who served us seemed to struggle with German, and we got served a different beer from the one we ordered. Not a big deal. We told the male waiter and I don't think we even got a little apology, aside from the hint that next time we needed to tell them right away.

However, we also discovered that the turkey spring rolls we ordered were in fact veggie spring rolls. This was not the fault of the waitress, as the correct order got booked, so we think it must have been a kitchen mix-up.

Again, the male waiter came over to discuss this issue with us. He brushed us off pretty much right away without looking at the dish and said that it was impossible for the dish to be wrong, and that he was 100% certain that these were turkey rolls. We got very confused because it was abundantly clear to my wife and me (look and taste) that these spring rolls didn't contain a single shred of meat or seafood. We've also had the turkey ones before on one of our earlier visits. He later said that we're free to taste the veggie ones to see the difference, to which I replied "yes please", but he never followed up on the matter.

I felt gaslighted and cheated, and we are of the firm opinion that this is exceptionally bad service to an extent that (fortunately) rarely ever happens when dining out. I understand that the waiter disagreed with us, but not even looking at the food or checking back with the kitchen is a level of disregard of customers and basic rules of hospitality that is simply not acceptable. Needless to say, we didn't get any apology and instead had to pay the full price for the turkey spring rolls (which is double that of the veggie ones).

We are not stingy people, and we understand that running a restaurant is not easy, but this was simply not necessary. Despite the great food I am not sure if we want to come back...

The experience overall was actually pretty good. The atmosphere is top notch, everything pretty clean, comfortable, and authentic. Everything is pretty well priced, with nice and above average portion sizes. But... there are some buts.

First of all, the food was taking a lot of time to be brought. From the looks of it, they were trying to bring dishes for both my wife and me at the same time, thus, if one of them was taking longer than the other, making it cold.

Second of all, the food itself was so-so. The lemonade was too sweet, as well as the shrimp in teriyaki sauce (probably had too much honey). The food was very exotic, which of course some people might like and some might not. For me everything had too much mint: the Pho soup, the spring rolls. Sadly I really wanted to like it, with it looking very delicious and all, but I just couldn't. That's all on me, true, but that's one more thing to be aware of.

Lastly, the ceiling on the way to the toilet is too low, sadly even with me leaning down I still hit my head pretty hard and had pain for the next 10 minutes. This is not on them, but they should still place a sign to warn others.

All in all, the experience itself was pretty good, even though I personally didn't like the food much. But if you like this type of stuff, I'd...

In Heidenheim gibt es viele tolle Restaurants. Pho Bui hebt sich durch hervorragend leckeres, bekömmliches Essen, einer erfrischend anderen (kleineren aber sehr feinen) Speise- und Getränkekarte ab.

Wer eine pompöse Einrichtung und moderne Toiletten sucht wird hier nicht glücklich. Das Gebäude setzt dem räumlichen Luxus Grenzen. Wer mal im Pho Bui gegessen hat wird darüber aber vermutlich gern hinweg sehen denn es gibt hier in sauberen Räumen hervorragendes Essen und tolle Getränke von freundlichen, gut gelaunten Mitarbeiterinnen serviert. Für die Qualität die dort geliefert wird finde ich die Preise sehr günstig.

Wenn Menschen über das Pho Bui reden fällt immer wieder der Begriff 'Geheimtipp'. So gut wie dort gekocht wird wundert es mich, dass aus dem "Geheimtipp" nicht längst ein "heißer Tipp" wurde.

Zumal man dort auch Speisen und Getränke findet welche im näheren Umkreis kein anderer bietet. Suppen als Hauptgericht, Aloe Vera Drink oder vietnamesischen Kaffee... um nur ein paar Beispiele zu nennen.

Für mich ist das Pho Bui eine der Top Adressen für leckere Gerichte...