Starbucks — Restaurant in Wiesbaden

Truly hilarious. I don’t know where to begin, even a single star is far too much. Firstly, The ladies in the counter should learn manners, respect, socialising and understanding before thinking about a Job, It’s not about the money, it’s all about experience and kindness. They don’t understand a single thing, all they do is gossip treat customers like beggars! I ordered a chocolate cake, and the staff said in a demotivated mean expression “What chocolate cake?” Matter of fact, there is only one kind of Chocolate cake in the store so It was quite strange. I ordered a tall Sized drink, and she constantly repeated “What size?” I said Tall Four times until she understood and she rolled her eyes, my Sister ordered a hot mocha and again, the staff constantly repeated the question “Hot or Iced?” She clearly said “Hot Mocha.” Hot! So, When I got the cake and the drink, the cake was very hard, it was so hard to divide pieces with the fork, must’ve been a leftover, or maybe it’s what they always serve! It was hard to swallow, it had an unpleasant unappetising texture. the drink was all foam and mashed ice, the caramel flavor was nowhere to be tasted, Just plain milk and ice for 5.90€! The place was dirty, the floor looked like it hadn’t been sweeped the whole day! And The atmosphere was unenjoyable, even though there was music playing the employees at the counter were louder than the music itself. They were yelling around like they were at a school break. Yes I understand, we are all humans and we all deserve to have fun, but they seem to gossip about customers and make fun of them which is Just so miserable, How can you have fun like that? Don’t you feel cheap? Where will these people end up in a few years with such behaviour? Nowhere I believe. There are much better cafeteria’s, where employees actually are there to serve people with Joy and thankfulness, you can feel welcome at any other cafe, but not right here! I absolutely wouldn’t recommend this place to anybody, the best thing you could do for yourself is avoid this place....

After spending hundreds of euros on Starbucks in the past few months, with the majority at this branch, now I feel like I’m running out of reasons to visit there.

I visit there like 2-4 times a week!

Today this happened:

The staff was handling my Focaccia Mozzarella-Tomate with the same plastic glove that he was handling meat with earlier, the glove even coming in direct contact with the meat. I complained so supposedly he replaced it, but then the sandwich I was given looked like (the photo). That crack on the bread is evidence enough to show you how ‘stale’ and ‘hard’ that bread was. The vegetarian and vegan items are regularly seen coming in direct contact with the meat stuff. NO-GO.

I’m massively disappointed, furious even. Waste of money and psychological distress is what it is.

The staff are a mixed bag. Some are nice and friendly. Others look at you like, “Why the eff did you walk in here?” But that kind of attitude is rather common in Germany, so not surprised. And the friendliness only seems to go as far as you don’t point out if something is wrong, e.g. the above scenarios.

By the way, before you write your standard response with the Gaeste.Starbucks blah email address – I’ve already done that.

I don’t think...

Even one star is too generous. I ordered a drink, but while two or three people who came after me received their drinks and left, mine never came out. When I asked how much longer it would take, the staff member rudely asked if I had even placed an order. I had ordered directly from that very staff member, but they had clearly forgotten my order. Still, there was no apology or acknowledgment . instead, another worker just tossed the coffee at me. When I asked if it was mine, they coldly replied, ‘Americano,’ and that was it. I’ve never experienced such terrible service. A few employees like this will drive customers away. I will never come back to this Starbucks again. On top of that, I even saw staff rubbing their eyes and touching their face and nose before making drinks. It was so unhygienic that I couldn’t bring myself to drink it. Absolutely...